Wabot Docs

Live Chat

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In this page, you will pick the next Live Chat job after a customer writes to WhatsApp.

Time needed: 2 minutes

Before you start

Make sure:

  • You are logged in to Wabot.
  • The WhatsApp account shows Online.
  • At least one customer or test phone has sent a message.

If nobody has written yet, send a test from your own phone first.

Live Chat path

  1. Reply to a conversation
  2. Take over from the bot
  3. Assign a conversation
  4. Add an internal note
  5. Send a Quick Reply
  6. Archive a conversation
  7. Reply after the 24h window expires
  8. Schedule a message
  9. Filter the inbox
  10. Set conversation priority
  11. Read Lead Insights

Next

Start with Reply to a conversation.

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