Category: Chatbots

Dalam tutorial ini, anda akan hidupkan AI Knowledge dan muat naik satu fail tentang kedai anda.

Masa diperlukan: 10 minit

Sebelum mula

Pastikan:

• Instance ini pada AI.
• Anda ada satu PDF atau dokumen pendek. Senarai harga atau FAQ sudah cukup.

Mula dengan satu fail. Tambah lagi hanya selepas fail pertama tunjuk Ready.

1. Hidupkan AI Knowledge

Pada halaman instance, cari AI Knowledge.

Hidupkan suis.

2. Buka Add Knowledge

Dalam bahagian AI Knowledge, klik Add Knowledge.

3. Muat naik satu fail

Dalam dialog Add Knowledge, tambah fail anda.

Klik Upload 1 File(s).

Tunggu sehingga muat naik selesai.

4. Tunggu Ready

Tutup dialog.

Pantau fail dalam senarai AI Knowledge.

Tunggu sehingga status tunjuk Ready.

Pastikan ia berjaya

AI Knowledge hidup.

Fail anda ada dalam senarai dengan Ready.

Kalau tak jadi

Saya tak nampak AI Knowledge

Instance masih Keyword. Habiskan Hidupkan mod AI dahulu.

Fail kekal processing

Tunggu beberapa minit dan muat semula halaman. Jika masih gagal, muat naik PDF yang lebih kecil.

Muat naik disekat

Pelan anda mungkin tidak termasuk AI Knowledge, atau fail terlalu besar. Guna dokumen yang lebih pendek.

Seterusnya

Uji soalan sebenar dalam Uji dalam AI Playground.

In this tutorial, you will test the bot in AI Playground and click Publish.

Time needed: 10 minutes

Before you start

Make sure:

• This instance is on AI.
• Your knowledge file shows Ready. If not, finish Train AI Knowledge first.

Test here before you ask real customers to chat.

1. Open AI Playground

On the instance page, click AI Playground.

2. Ask one real question

Type a question a customer would send.

Ada stok baju raya saiz L?

Send the message.

3. Check the answer

Read the bot reply.

It should match your persona and the file you uploaded.

If the answer is wrong, go back to Configure Setting or AI Knowledge, fix it, then test again.

4. Publish

When the answer looks right, click Publish.

Confirm the dialog.

Make sure it worked

AI Playground showed an answer you accept.

You clicked Publish.

A message from your own phone now gets a similar answer.

If it didn’t work

I cannot see AI Playground

Your login may not include playground access, or the instance is still Keyword.

The answer ignores my file

The file is not Ready, or AI Knowledge is off. Wait for Ready, then test again.

Publish did nothing

Confirm the dialog after Publish. Then send one more WhatsApp test from your phone.

Next

When a customer needs a human, reply from Reply to a conversation.

Dalam tutorial ini, anda akan uji bot dalam AI Playground dan klik Publish.

Masa diperlukan: 10 minit

Sebelum mula

Pastikan:

• Instance ini pada AI.
• Fail knowledge anda tunjuk Ready. Jika tidak, habiskan Latih AI Knowledge dahulu.

Uji di sini sebelum anda minta pelanggan sebenar berbual.

1. Buka AI Playground

Pada halaman instance, klik AI Playground.

2. Tanya satu soalan sebenar

Taip soalan yang pelanggan akan hantar.

Ada stok baju raya saiz L?

Hantar mesej.

3. Semak jawapan

Baca balasan bot.

Ia patut sepadan dengan persona dan fail yang anda muat naik.

Jika jawapan salah, kembali ke Configure Setting atau AI Knowledge, betulkan, kemudian uji semula.

4. Publish

Bila jawapan nampak betul, klik Publish.

Sahkan dialog.

Pastikan ia berjaya

AI Playground tunjuk jawapan yang anda terima.

Anda sudah klik Publish.

Mesej dari telefon sendiri kini dapat jawapan yang serupa.

Kalau tak jadi

Saya tak nampak AI Playground

Log masuk anda mungkin tidak termasuk akses playground, atau instance masih Keyword.

Jawapan abaikan fail saya

Fail belum Ready, atau AI Knowledge mati. Tunggu Ready, kemudian uji semula.

Publish tak jadi apa-apa

Sahkan dialog selepas Publish. Kemudian hantar satu lagi ujian WhatsApp dari telefon.

Seterusnya

Bila pelanggan perlukan manusia, balas dari Balas perbualan.

In this tutorial, you will set one WhatsApp account to Keyword mode.

Time needed: 5 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• The WhatsApp account you will use shows Online.

If WhatsApp is not connected yet, finish Connect Your WhatsApp Account first.

Keyword means the bot replies only when the customer message matches a chatbot item you create. It does not write its own answers.

1. Open Chatbots

On the left menu, click Chatbots.

2. Open the WhatsApp account

Find the account you just connected.

Click Manage.

3. Open Settings

On the instance page, open the Settings tab.

4. Choose Keyword

In the mode control, choose Keyword.

If the account is already on Keyword, leave it.

Make sure it worked

The mode label on this instance shows Keyword.

The Tools tab and AI Knowledge section stay hidden. That is correct for Keyword.

If it didn’t work

I still see AI

Open Settings again and choose Keyword. Confirm if a dialog asks you to switch.

I cannot find Manage

You are still on the Chatbots list. Click Manage on the account card, not the page title.

Next

Create the first fixed reply in Create a keyword chatbot item.

Dalam tutorial ini, anda akan tetapkan satu akaun WhatsApp ke mod Keyword.

Masa diperlukan: 5 minit

Sebelum mula

Pastikan:

• Anda sudah log masuk ke Wabot.
• Akaun WhatsApp yang akan digunakan tunjuk Online.

Jika WhatsApp belum disambung, habiskan Sambung Akaun WhatsApp Anda dahulu.

Keyword bermaksud bot balas hanya bila mesej pelanggan sepadan dengan item chatbot yang anda cipta. Ia tidak tulis jawapan sendiri.

1. Buka Chatbots

Pada menu kiri, klik Chatbots.

2. Buka akaun WhatsApp

Cari akaun yang baru disambung.

Klik Manage.

3. Buka Settings

Pada halaman instance, buka tab Settings.

4. Pilih Keyword

Dalam kawalan mod, pilih Keyword.

Jika akaun sudah pada Keyword, biarkan.

Pastikan ia berjaya

Label mod pada instance ini tunjuk Keyword.

Tab Tools dan bahagian AI Knowledge kekal tersembunyi. Itu betul untuk Keyword.

Kalau tak jadi

Saya masih nampak AI

Buka Settings semula dan pilih Keyword. Sahkan jika dialog minta anda tukar.

Saya tak jumpa Manage

Anda masih pada senarai Chatbots. Klik Manage pada kad akaun, bukan tajuk halaman.

Seterusnya

Cipta balasan tetap pertama dalam Cipta item chatbot keyword.

In this tutorial, you will create one New Chatbot item that replies when the customer writes harga.

Time needed: 10 minutes

Before you start

Make sure:

• This instance is on Keyword. If not, finish Choose Keyword mode first.
• The WhatsApp account shows Online.
• You can send a test message from your own phone.

Keep Reply Mode on Normal. Do not choose AI on this item.

1. Open Chatbots & Tools

On the instance page, open the Chatbots & Tools tab.

2. Start a new item

Click New Chatbot.

3. Fill Basic Settings

In Basic Settings:

1. Enter a Name.

Example: Harga

1. Leave Status on Enable.
2. Leave Reply Mode on Normal.
3. Leave Default Reply on No. It stays locked in Keyword mode.

4. Add the keyword

Open Keyword Settings.

1. Set Match Type to Contains.
2. In Keywords, add harga.

5. Write the reply

In the message area, choose a text reply.

Write the message customers should get.

Harga semasa: RM25. WhatsApp kami untuk tempahan.

6. Save the item

Click Create Chatbot.

Make sure it worked

The new item appears in Chatbots & Tools.

From your phone, send harga to the connected WhatsApp number. You should get the fixed reply.

If it didn’t work

Nothing replies

Check Status is Enable. Check the instance is still Keyword. Send the word harga with no extra spelling.

The form asks for Keywords

You left Keywords empty. Add at least one word, then click Create Chatbot again.

I turned on AI by mistake

Open the item. Set Reply Mode back to Normal. Click Save Chatbot.

Next

Add an opt-out word in Add a STOP chatbot item.