Category: Core Features

Broadcast ialah cara anda hantar satu kempen kepada ramai kenalan WhatsApp.

Mulakan dengan ujian kecil. Kemudian guna template, segmen atau retarget daripada report.

1. Hantar Broadcast ujian
2. Hantar Broadcast dengan Pre-Approved Template
3. Hantar Broadcast dengan Button, List atau Poll
4. Sasarkan audience Segmented dan tambah variables
5. Retarget kenalan Failed atau Not Reply
6. Baca report Broadcast dan export ke kumpulan

Autoresponder ialah Default Reply untuk satu akaun WhatsApp. Ia bukan chatbot keyword.

1. Tetapkan Default Reply
2. Pilih siapa terima Default Reply
3. Kecualikan nombor daripada Default Reply
4. Jeda dan picu semula Default Reply
5. Guna Default Reply pada semua akaun
6. Majukan Default Reply kepada staf

In this tutorial, you will open Automation and confirm V4 is still Coming Soon.

Time needed: 5 minutes

Before you start

Make sure:

• You are logged in to Wabot.

Do not build a new flow on this V4 page yet. Existing V3 automations stay in V3.

1. Open Automation

On the left menu, click Automation.

2. Read the page state

Look for Coming Soon.

If you see it, the V4 builder is not ready. Do not click preview controls as if they will save a live workflow.

3. Leave existing V3 workflows alone

If your shop already runs a V3 automation, keep managing it in V3 until Wabot removes Coming Soon.

Make sure it worked

This tutorial worked when:

• You opened Automation.
• You saw Coming Soon, or you confirmed with support that V4 is not live yet.

If it didn’t work

You cannot find Automation

Refresh the dashboard. Automation is under CORE.

The page looks like a full builder

Do not publish a test flow. Message support at +60 12-515 3307 and ask if V4 is live for your team.

Next

V4 Automation is not ready. Next, see how Integrations cards look.

Open Google Sheets →

Dalam tutorial ini, anda akan buka Automation dan pastikan V4 masih Coming Soon.

Masa diperlukan: 5 minit

Sebelum mula

Pastikan:

• Anda sudah log masuk ke Wabot.

Jangan bina aliran baharu pada halaman V4 ini lagi. Automasi V3 yang sedia ada kekal di V3.

1. Buka Automation

Pada menu kiri, klik Automation.

2. Baca keadaan halaman

Cari Coming Soon.

Jika anda nampak, builder V4 belum sedia. Jangan klik kawalan preview seolah-olah ia akan simpan workflow langsung.

3. Biarkan workflow V3 yang sedia ada

Jika kedai anda sudah jalankan automasi V3, uruskan di V3 sehingga Wabot buang Coming Soon.

Pastikan ia berjaya

Tutorial ini berjaya apabila:

• Anda membuka Automation.
• Anda nampak Coming Soon, atau sokongan sahkan V4 belum hidup untuk pasukan anda.

Kalau tak jadi

Tak jumpa Automation

Refresh dashboard. Automation ada di bawah CORE.

Halaman nampak macam builder penuh

Jangan publish aliran ujian. WhatsApp sokongan di +60 12-515 3307 dan tanya sama ada V4 sudah hidup.

Seterusnya

Automation V4 belum sedia. Seterusnya, lihat kad Integrations.

Buka Google Sheets →

V4 Automation is marked Coming Soon. You cannot build a new V4 workflow yet.

If you already have a V3 automation, keep using it there.

1. Check a nightly automation — confirm the page still shows Coming Soon

Autoresponder is the Default Reply for one WhatsApp account. It is not a keyword chatbot.

1. Set a Default Reply
2. Choose who receives the Default Reply
3. Exclude numbers from the Default Reply
4. Pause and retrigger the Default Reply
5. Apply the Default Reply to all accounts
6. Forward the Default Reply to staff

Broadcast is how you send one campaign to many WhatsApp contacts.

Start with a small test. Then use a template, a segment, or a retarget from the report.

1. Send a test Broadcast
2. Send a Broadcast with a Pre-Approved Template
3. Send a Broadcast with a Button, List, or Poll
4. Target a Segmented audience and add variables
5. Retarget Failed or Not Reply contacts
6. Read a Broadcast report and export to a group

Need reusable message layouts first? See Templates.

In this page, you will pick the right Chatbots path after you connect WhatsApp.

Time needed: 2 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• The WhatsApp account for this chatbot shows Online.

If WhatsApp is not connected yet, finish Connect Your WhatsApp Account first.

Keyword and AI are two separate paths. Finish one path. Do not mix them on the same first launch.

Keyword path

1. Choose Keyword mode
2. Create a keyword chatbot item
3. Add a STOP chatbot item

AI path

1. Turn on AI mode
2. Create an AI Default Reply
3. Add a Leads Forwarder tool
4. Train AI Knowledge
5. Test in AI Playground

Next

Start with Choose Keyword mode if you want a fixed reply. Start with Turn on AI mode if you want the bot to answer in its own words.

Wabot bundles six core capabilities into one unified dashboard. Active features integrate across workspaces, for example routing from an Autoresponder to Live Chat or broadcasting to segments created in Audience Hub. V4 Automation integration is not available yet.

The Six Core Features

• Chatbots — AI-powered bots that answer FAQs, qualify leads, and close sales 24/7.
  • Broadcast — Send bulk campaigns to contact groups or segments with scheduling.
  • Automation — Currently Coming Soon in V4. Continue existing automation workflows in V3 until the V4 engine is released.
  • Autoresponder — Keyword-based auto-replies for greetings, FAQs, and quick support.
  • Live Chat — Shared team inbox with filters: All, Unread, Widget, Chatbot Active/Inactive, Archived.
  • Templates — Reusable message components: pre-approved, lists, buttons, polls, sequences, quick replies.

Choosing the Right Feature

I want to…	Use this feature
Send a promotion to 500 contacts	Broadcast
Reply automatically to “harga” keyword	Autoresponder
Use AI to answer pricing questions	Chatbots
Trigger a message when a form is submitted	Automation in V3 (V4 Coming Soon)
Follow up when a WhatsApp label changes	Automation in V3 (V4 Coming Soon)
Let my team reply to customers together	Live Chat
Reuse pre-approved WABA message templates	Templates → Pre-Approved
Save canned responses for quick replies	Templates → Quick Replies
Send an interactive list of options	Templates → Lists
Send a button menu	Templates → Buttons

---

How Features Connect

graph TD
    Trigger[Trigger: Webhook / Label / Keyword / Schedule]
    Trigger --> Auto[Automation]
    Trigger --> Ar[Autoresponder]
    Trigger --> Bc[Broadcast]
    Auto --> Bot[Chatbot]
    Ar --> Bot
    Bot --> Live[Live Chat Handoff]
    Bc --> Live
    Auto --> Sheets[Google Sheets]
    Auto --> Wh[Webhook Out]

Supporting Workspaces

The core features are supported by:

• Audience Hub — people, subscribers, follow-ups, lists, labels, and groups
  • File Manager — campaign media and chatbot knowledge files
  • REST API & OAuth — programmatic integrations and OAuth/MCP clients
  • Account Settings — profile, preferences, security, owner settings, and activity
  • Account Error Logs — owner troubleshooting for chatbot, broadcast, API, RAG, widget, and system failures

Click any feature in the sidebar to dive deeper.

In this page, you will pick the next Live Chat job after a customer writes to WhatsApp.

Time needed: 2 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• The WhatsApp account shows Online.
• At least one customer or test phone has sent a message.

If nobody has written yet, send a test from your own phone first.

Live Chat path

1. Reply to a conversation
2. Take over from the bot
3. Assign a conversation
4. Add an internal note
5. Send a Quick Reply
6. Archive a conversation
7. Reply after the 24h window expires
8. Schedule a message
9. Filter the inbox
10. Set conversation priority
11. Read Lead Insights

Next

Start with Reply to a conversation.