Category: Tools

Dalam tutorial ini, anda akan membuka AI Token Usage dan membaca satu tempoh penggunaan AI.

Masa diperlukan: 8 minit

Sebelum mula

Pastikan:

• Anda sudah log masuk ke Wabot.

Buka dari Chatbots → AI Token Usage. Ini sejarah kredit dan request, bukan Analytics Audience Hub.

1. Buka AI Token Usage

Pada menu kiri, klik Chatbots.

Klik AI Token Usage.

Contoh screenshotAI Token UsageUI bersih. Tiada nama, e-mel, atau chat sebenar.

2. Tetapkan tapisan

Cari jika anda perlukan satu request.

Tapis Type, Source, Instance, atau Tool Calls jika kawalan itu muncul.

Pilih preset tarikh atau julat tersuai.

3. Baca jumlah

Semak kredit yang ada dan jumlah tapisan.

Buka View Details pada satu baris jika anda perlukan kiraan token untuk request itu.

Contoh screenshotView DetailsUI bersih. Tiada nama, e-mel, atau chat sebenar.

Pastikan ia berjaya

Tutorial ini berjaya apabila:

• AI Token Usage dimuat.
• Anda nampak kredit atau senarai request untuk tarikh yang anda pilih.

Kalau tak jadi

Senarai kosong

Akaun mungkin tiada request AI dalam julat itu. Lebarkan tarikh.

Anda mahu carta subscriber

Buka Audience Hub → Analytics.

Jangan kongsi butiran

Baris request boleh mengandungi teks pelanggan. Simpan dalam pasukan sahaja.

Seterusnya

Anda boleh baca penggunaan AI. Seterusnya, jika anda owner, semak Account Error Logs.

Baca Account Error Logs →

In this tutorial, you will open Queue Message and check for a failed send.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• You have sent or scheduled a message from Broadcast, Live Chat, or another feature.

Queue Message is under CORE. It shows queued work. It does not create a new campaign.

1. Open Queue Message

On the left menu, click Queue Message.

Screenshot exampleQueue MessageClean UI. No real names, emails, or chats.

2. Filter to Failed

Set All Status to Failed.

Select the WhatsApp account if you have more than one.

You can also search in Search recipient…

3. Open details

Click View details or View error details on a row.

Read the recipient, status, and error.

Screenshot exampleFailed queue detailsClean UI. No real names, emails, or chats.

4. Retry only if the cause is fixed

If the account is Online and the number is correct, select the row.

Click Retry Failed.

Confirm Retry Selected Messages.

If the message must not send, use Delete Selected Items instead. Do not delete a large filtered set unless you are sure.

Make sure it worked

This tutorial worked when:

• You opened Queue Message.
• You can filter by Failed, Queued, Processing, Completed, Delivered, or Read.
• A failed row shows details, or the filtered list is empty.

If it didn’t work

The list says no queue messages

Try All Status and All Time. A new account may have nothing yet.

Status stays Failed after retry

• Check the account is Online.
• Check the number uses the country code, with no +.
• Open Read Account Error Logs if you are the owner.

Pending / Sending is missing

This page uses Queued and Processing, not Pending or Sending.

Next

You can read the queue. Next, make a WhatsApp click-to-chat link.

Create a click-to-chat link →

In this tutorial, you will open REST API and copy one sample for a connected account.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• You have REST API permission.

Most shop owners do not need this page. Use it only when a developer asked for a sample. Keep tokens on a server. Do not paste them in chat or a public file.

1. Open REST API

On the left menu, click REST API.

Screenshot exampleREST APIClean UI. No real names, emails, or chats.

2. Select an account

Select a connected WhatsApp account.

The samples on the page use that account.

3. Open one endpoint

In the left panel, pick a category such as messaging or instance.

Open one endpoint.

Read the parameters and the sample.

Copy the sample only if your developer needs it.

Screenshot exampleEndpoint sampleClean UI. No real names, emails, or chats.

Make sure it worked

This tutorial worked when:

• REST API shows the selected account.
• You can open one endpoint and see a sample.
• You did not put a token in a browser app or a public page.

If it didn’t work

Access Restricted

Ask the owner for REST API permission.

You wanted an app login for an assistant

Open AI Apps (OAuth). That is a different page from this console.

You wanted WordPress order WhatsApp

Use Notifications (WordPress plugin), not REST API.

Next

The console is open. Next, update your own profile in Settings.

Update your profile →

In this tutorial, you will update your name and timezone in Settings.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.

Settings is under SUPPORT. This is your user profile, not Team Settings.

1. Open Settings

On the left menu, under SUPPORT, click Settings.

Screenshot exampleSettingsClean UI. No real names, emails, or chats.

2. Update Profile

Open Profile.

Update your name or username. Upload an avatar if you want.

Save.

Your email may not be editable here.

3. Set Preferences

Open Preferences.

Choose language and timezone.

Save.

Use the timezone you work in before you schedule a Broadcast.

Screenshot examplePreferencesClean UI. No real names, emails, or chats.

Make sure it worked

This tutorial worked when:

• Profile saved without an error.
• Preferences shows the timezone you picked.

If it didn’t work

You wanted to change your password

Open Security. Enter the current password and a new password, then save.

You wanted to invite a teammate

Use Invite a teammate. That is Team Settings, not this page.

Owner tabs are missing

Notifications, Purchase History, and Activity Log show only for the team owner.

Next

Your profile is saved. Next, invite a teammate.

Invite a teammate →

In this tutorial, you will invite one teammate from Team Settings.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• You can manage members. If Members is missing, ask the owner.

Open Team Settings from the user menu (your avatar), not SUPPORT → Settings.

1. Open Team Settings

Click your avatar.

Click Team Settings.

Screenshot exampleTeam SettingsClean UI. No real names, emails, or chats.

2. Open Members

Open Members.

Click Invite, or Invite Your First Member if the list is empty.

The dialog title is Invite teammate.

3. Send the invite

In Email Address, enter their work email.

In Role, pick the smallest role they need.

Send the invite.

Screenshot exampleInvite teammateClean UI. No real names, emails, or chats.

Make sure it worked

This tutorial worked when:

• The member list shows the email as invited, or they already joined.
• They receive the invitation email.

If it didn’t work

Members is missing

You cannot manage members. Ask the owner.

You wanted to change what a role can do

Open Roles. Change modules only after you keep one owner who can recover access.

You invited the wrong email

Cancel the invite from member actions, then send a new one.

Next

The teammate is invited. Next, check dashboard alerts.

Read a dashboard notification →

In this tutorial, you will open Account Error Logs and read one failure.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in as the team owner.
• Something already failed, or you are checking that the log is empty.

Account Error Logs is under SUPPORT. It is owner-only.

1. Open Account Error Logs

On the left menu, under SUPPORT, click Account Error Logs.

Screenshot exampleAccount Error LogsClean UI. No real names, emails, or chats.

2. Filter the list

Select an Account, or leave all accounts.

Select a Surface such as Chatbot, Broadcast, Playground, API, or System.

Click Refresh after you reproduce a problem.

3. Read one row

Check Last seen, Surface / area, Message, Error, and Occurrences.

Open Technical details only if support asked for it.

Screenshot exampleError log rowClean UI. No real names, emails, or chats.

4. Delete only after you copied what you need

Select rows, then Delete selected.

Do not clear the log until you have the account name, surface, error type, and last seen time.

Make sure it worked

This tutorial worked when:

• The page opened.
• You can read one row, or the list is empty after Refresh.
• You know this page is owner-only.

If it didn’t work

The menu is missing

Only the owner sees Account Error Logs.

You wanted the send queue

Open Find a failed queue message.

You are writing to support

Send the account, surface, error type, and last seen time. Do not send tokens or full customer chats.

Next

Tools are ready. You can go back to the Tools list.

Tools & Utilities →

In this tutorial, you will open AI Token Usage and read one period of AI use.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.

Open this from Chatbots → AI Token Usage. It is credit and request history, not Audience Hub Analytics.

1. Open AI Token Usage

On the left menu, click Chatbots.

Click AI Token Usage.

Screenshot exampleAI Token UsageClean UI. No real names, emails, or chats.

2. Set the filters

Search if you need one request.

Filter by Type, Source, Instance, or Tool Calls if those controls appear.

Pick a date preset or a custom range.

3. Read the totals

Check available credits and the filtered totals.

Open View Details on one row if you need the token count for that request.

Screenshot exampleView DetailsClean UI. No real names, emails, or chats.

Make sure it worked

This tutorial worked when:

• AI Token Usage loaded.
• You can see credits or a request list for the dates you picked.

If it didn’t work

The list is empty

The account may have no AI requests in that range. Widen the dates.

You wanted subscriber charts

Open Audience Hub → Analytics.

Do not share the details

Request rows can include customer text. Keep them inside the team.

Next

You can read AI use. Next, if you are the owner, check Account Error Logs.

Read Account Error Logs →

In this tutorial, you will open Full Analytics and read one account’s activity.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• The account has sent or received messages.

This is Tools → Analytics, also opened from the Dashboard as Full Analytics. It is not Audience Hub → Analytics.

1. Open Analytics

On the Dashboard, click Full Analytics.

Or on the left menu, open Tools, then Analytics.

Screenshot exampleFull AnalyticsClean UI. No real names, emails, or chats.

2. Choose the account and dates

Select the WhatsApp account.

Pick Today, Last 7 Days, Last 30 Days, This Month, or Custom Range.

For Custom Range, select both dates and apply the range.

3. Read the summary

Review the KPI cards, then the message timeline.

You may also see broadcast, chatbot, automation, or subscriber blocks, depending on the account.

Click Refresh after a campaign if the numbers look old.

Screenshot exampleAnalytics KPIClean UI. No real names, emails, or chats.

Make sure it worked

This tutorial worked when:

• You selected an account and a date range.
• The KPI summary shows numbers, or a clear empty state.
• You did not mix this page with Audience Hub Analytics.

If it didn’t work

The page failed to load

Click Try Again. Confirm the account is connected.

You wanted subscriber-only charts

Open Audience Hub → Analytics. That page is subscriber counts.

You wanted a Broadcast report

Open Broadcast and click Report.

Next

You can read account activity. Next, open the REST API console if you need a sample endpoint.

Open the REST API console →

In this tutorial, you will create one reusable Caption.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.

Open Tools → Caption. This is reusable text, not a Broadcast template.

1. Open Caption

On the left menu, open Tools.

Click Caption.

2. Start a new caption

Click New Caption.

The dialog title is Create Caption.

3. Write the title and content

In Title *, enter a name you will search later.

Example: Caption

In Content *, type the text.

Hello, this is test message

Check Live Preview.

Click Create Caption.

4. Find it in the list

Use Search captions… if the list is long.

You can Copy, Preview, or Edit later.

Make sure it worked

This tutorial worked when:

• The caption appears in the list.
• The title matches what you typed.
• Live Preview looked right before you saved.

If it didn’t work

Create Caption stays disabled

Fill both Title * and Content *.

You wanted a Media template

Use Templates in Broadcast or Official API. Caption is plain reusable text.

Next

You have a saved snippet. Next, read account-wide analytics.

Read Full Analytics →

In this tutorial, you will upload one file to File Manager.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• You have a small image or PDF ready.

File Manager is under GENERAL. Upload here first, then pick the file in Live Chat, Broadcast, or Chatbots.

1. Open File Manager

On the left menu, click File Manager.

2. Create a folder (optional)

Click New Folder.

Enter a name you will recognise, such as My Folder.

Click Create Folder.

Open that folder if you created one.

3. Upload the file

Click Upload.

In Upload Files, drop a file or click the dropzone.

The dropzone says Supports images, videos, documents & more.

Wait until the upload finishes.

4. Find the file

Use Search files… if the list is long.

Confirm the file is in the folder, then open it to preview.

Make sure it worked

This tutorial worked when:

• The file appears in File Manager.
• You can preview it.
• There is no upload error.

If it didn’t work

Upload is missing

You need upload permission. Ask the team owner.

The file is too large

Use a smaller file. Your plan sets the max size. Check storage on the Dashboard.

You wanted to send it now

Open Live Chat or Broadcast, then pick this file from File Manager. Do not send from this page.

Next

The file is stored. Next, check whether a message is waiting or failed in the queue.

Find a failed queue message →