Wabot Docs

Category: Core Features

  • Install the Unofficial WordPress plugin

    In this tutorial, you will install the Unofficial API Plugin so WooCommerce can send WhatsApp from your QR / Unofficial API account.

    Time needed: 10 minutes

    Before you start

    Make sure:

    • You are logged in to Wabot.
    • The WhatsApp account you will use shows Online.
    • You can open WordPress admin (wp-admin) as an administrator.
    • WooCommerce is already installed in that WordPress site.

    This page is Unofficial API only. For Meta Business API, use Install the Official WordPress plugin.

    Do not install both plugin zips on the same site.

    1. Download the Unofficial plugin

    On the left menu, click Integrations.

    Open WordPress Plugin.

    Click Unofficial API Plugin. Save the zip file.

    2. Copy Instance ID and Access Token

    On the left menu, click Accounts.

    Open the Unofficial API account that is Online.

    Under API Credentials, copy:

    • Instance ID
    • Access Token

    Keep them in a note. Do not swap the two values.

    3. Upload the plugin in WordPress

    In WordPress admin, go to Plugins → Add New Plugin.

    Click Upload Plugin.

    Choose the zip you downloaded. Click Install Now, then Activate.

    4. Paste the credentials

    In the WordPress left menu, open Wabot.

    If you do not see Wabot, try Settings → Wabot.

    Paste:

    • Instance ID
    • Access Token

    If you see Country, choose Malaysia.

    Save.

    If you see Verify Status, click it. It should show the account is connected, not disconnected.

    Make sure it worked

    This tutorial worked when:

    • Wabot appears in WordPress and the plugin is Active.
    • Instance ID and Access Token are saved.
    • Verify Status (if shown) does not say disconnected.

    If it didn’t work

    Verify Status says disconnected

    • Check the WhatsApp account is still Online.
    • Paste Instance ID and Access Token again. Do not swap them.
    • Use the Unofficial API Plugin zip, not Official API Plugin.

    You cannot find Instance ID

    Open Accounts, click the Unofficial account, then look for API Credentials.

    You uploaded the Official zip

    Delete that plugin. Download Unofficial API Plugin from Integrations → WordPress Plugin and install that zip instead.

    Next

    The plugin is connected. Next, send a WhatsApp when a customer places an order.

    Send a new-order WhatsApp to the customer →

  • Cipta item chatbot keyword

    Dalam tutorial ini, anda akan cipta satu item New Chatbot yang balas bila pelanggan tulis harga.

    Masa diperlukan: 10 minit

    Sebelum mula

    Pastikan:

    • Instance ini pada Keyword. Jika tidak, habiskan Pilih mod Keyword dahulu.
    • Akaun WhatsApp tunjuk Online.
    • Anda boleh hantar mesej ujian dari telefon sendiri.

    Biarkan Reply Mode pada Normal. Jangan pilih AI pada item ini.

    1. Buka Chatbots & Tools

    Pada halaman instance, buka tab Chatbots & Tools.

    2. Mula item baharu

    Klik New Chatbot.

    3. Isi Basic Settings

    Dalam Basic Settings:

    1. Masukkan Name.

    Contoh: Harga

    1. Biarkan Status pada Enable.
    2. Biarkan Reply Mode pada Normal.
    3. Biarkan Default Reply pada No. Ia kekal terkunci dalam mod Keyword.

    4. Tambah kata kunci

    Buka Keyword Settings.

    1. Tetapkan Match Type kepada Contains.
    2. Dalam Keywords, tambah harga.

    5. Tulis balasan

    Dalam kawasan mesej, pilih balasan teks.

    Tulis mesej yang pelanggan patut terima.

    Harga semasa: RM25. WhatsApp kami untuk tempahan.

    6. Simpan item

    Klik Create Chatbot.

    Pastikan ia berjaya

    Item baharu muncul dalam Chatbots & Tools.

    Dari telefon anda, hantar harga ke nombor WhatsApp yang disambung. Anda patut terima balasan tetap.

    Kalau tak jadi

    Tiada balasan

    Semak Status ialah Enable. Semak instance masih Keyword. Hantar perkataan harga tanpa ejaan lain.

    Borang minta Keywords

    Anda biarkan Keywords kosong. Tambah sekurang-kurangnya satu perkataan, kemudian klik Create Chatbot semula.

    Saya hidupkan AI secara tersilap

    Buka item itu. Tetapkan Reply Mode semula ke Normal. Klik Save Chatbot.

    Seterusnya

    Tambah perkataan opt-out dalam Tambah item chatbot STOP.

  • Ambil alih dari bot

    Dalam tutorial ini, anda akan matikan chatbot untuk satu perbualan.

    Masa diperlukan: 5 minit

    Sebelum mula

    Pastikan:

    Matikan bot sebelum anda taip balasan panjang. Itu hentikan bot dari jawab pada masa yang sama.

    1. Buka perbualan

    Pada menu kiri, klik Live Chat.

    Klik thread yang mahu diambil alih.

    2. Semak Bot Active

    Dalam header perbualan, cari Bot Active.

    Jika anda nampak Bot Inactive, bot sudah mati untuk kenalan ini.

    3. Matikan bot

    Klik Bot Active.

    Tunggu sehingga label bertukar kepada Bot Inactive.

    4. Balas sebagai manusia

    Taip mesej anda dan hantar.

    Staf manusia di sini. Saya bantu terus.

    Pastikan ia berjaya

    Header tunjuk Bot Inactive.

    Mesej pelanggan baharu tidak dapat balasan bot automatik.

    Kalau tak jadi

    Saya tak nampak butang bot

    Akaun ini tiada chatbot, atau log masuk anda tidak boleh tukar status chatbot.

    Bot masih balas

    Buka header semula. Jika ia tunjuk Bot Active, klik sekali lagi.

    Anda juga boleh taip /stop dalam kotak dan pilih Disable Chatbot.

    Seterusnya

    Berikan thread kepada rakan sepasukan dalam Assign perbualan.

  • Tetapkan keutamaan perbualan

    Dalam tutorial ini, anda akan tetapkan keutamaan pada satu perbualan.

    Masa diperlukan: 5 minit

    Sebelum mula

    Pastikan:

    • Anda boleh buka perbualan dalam Live Chat.
    • Log masuk anda boleh edit kenalan. Jika Set Priority tidak terbuka, tanya pemilik akaun.

    1. Buka perbualan

    Pada menu kiri, klik Live Chat.

    Klik thread.

    2. Buka Set Priority

    Dalam header perbualan, klik kawalan keutamaan.

    Dialog Set Priority terbuka.

    3. Pilih High

    Klik High.

    Jika pelanggan perlukan jawapan sekarang, klik Urgent pula.

    Pastikan ia berjaya

    Header tunjuk High atau Urgent.

    Anda juga boleh jumpanya kemudian di bawah Filters → Priority.

    Kalau tak jadi

    Saya tak dapat buka Set Priority

    Log masuk anda mungkin tidak termasuk edit kenalan. Tanya pemilik akaun.

    Saya mahu kosongkannya

    Buka Set Priority semula dan klik None.

    Seterusnya

    Baca skor lead dalam Baca Lead Insights.

  • Pasang plugin WordPress Unofficial

    Dalam tutorial ini, anda akan memasang Unofficial API Plugin supaya WooCommerce boleh hantar WhatsApp daripada akaun QR / Unofficial API.

    Masa diperlukan: 10 minit

    Sebelum mula

    Pastikan:

    • Anda sudah log masuk ke Wabot.
    • Akaun WhatsApp yang akan digunakan menunjukkan Online.
    • Anda boleh buka admin WordPress (wp-admin) sebagai administrator.
    • WooCommerce sudah dipasang dalam tapak WordPress itu.

    Halaman ini untuk Unofficial API sahaja. Untuk Meta Business API, guna Pasang plugin WordPress Official.

    Jangan pasang kedua-dua zip plugin dalam tapak yang sama.

    1. Muat turun plugin Unofficial

    Pada menu sebelah kiri, klik Integrations.

    Buka WordPress Plugin.

    Klik Unofficial API Plugin. Simpan fail zip.

    2. Salin Instance ID dan Access Token

    Pada menu sebelah kiri, klik Accounts.

    Buka akaun Unofficial API yang Online.

    Di bawah API Credentials, salin:

    • Instance ID
    • Access Token

    Simpan dalam nota. Jangan terbalikkan dua nilai ini.

    3. Muat naik plugin dalam WordPress

    Dalam admin WordPress, pergi ke Plugins → Add New Plugin.

    Klik Upload Plugin.

    Pilih zip yang anda muat turun. Klik Install Now, kemudian Activate.

    4. Tampal credential

    Pada menu kiri WordPress, buka Wabot.

    Jika tiada Wabot, cuba Settings → Wabot.

    Tampal:

    • Instance ID
    • Access Token

    Jika ada Country, pilih Malaysia.

    Simpan.

    Jika ada Verify Status, klik. Ia patut tunjuk akaun sudah disambungkan, bukan disconnected.

    Pastikan ia berjaya

    Tutorial ini berjaya apabila:

    • Wabot muncul dalam WordPress dan plugin berstatus Active.
    • Instance ID dan Access Token sudah disimpan.
    • Verify Status (jika ada) tidak kata disconnected.

    Kalau tak jadi

    Verify Status kata disconnected

    • Pastikan akaun WhatsApp masih Online.
    • Tampal semula Instance ID dan Access Token. Jangan terbalikkan.
    • Guna zip Unofficial API Plugin, bukan Official API Plugin.

    Tak jumpa Instance ID

    Buka Accounts, klik akaun Unofficial, kemudian cari API Credentials.

    Anda muat naik zip Official

    Padam plugin itu. Muat turun Unofficial API Plugin dari Integrations → WordPress Plugin dan pasang zip itu.

    Seterusnya

    Plugin sudah disambungkan. Seterusnya, hantar WhatsApp bila pelanggan buat order.

    Hantar WhatsApp order baru kepada pelanggan →

  • Add a STOP chatbot item

    In this tutorial, you will add a second New Chatbot item for the word STOP.

    Time needed: 8 minutes

    Before you start

    Make sure:

    Default Reply is only for AI mode. In Keyword mode, every reply needs its own keyword. STOP is that second item.

    1. Open Chatbots & Tools

    On the instance page, open Chatbots & Tools.

    Click New Chatbot.

    2. Name the item

    In Basic Settings:

    1. Enter Name as STOP.
    2. Leave Status on Enable.
    3. Leave Reply Mode on Normal.

    3. Use Exact Match

    Open Keyword Settings.

    1. Set Match Type to Exact Match.
    2. In Keywords, add STOP.

    4. Write the STOP reply

    Write a short text reply.

    Anda telah berhenti dari mesej automatik kami. Terima kasih.

    5. Save the item

    Click Create Chatbot.

    Make sure it worked

    Two items now show in Chatbots & Tools: your first keyword and STOP.

    From your phone, send STOP. You should get the stop message, not the harga reply.

    If it didn’t work

    I get the harga reply

    Match Type is still Contains, or the word is not exactly STOP. Change it to Exact Match and save again.

    Default Reply will not turn on

    That is correct. Default Reply stays off in Keyword mode. Use another keyword item instead.

    Next

    Keyword setup is done. If you want the bot to answer in its own words, start the other path: Turn on AI mode.

  • Assign a conversation

    In this tutorial, you will assign one conversation to a teammate.

    Time needed: 5 minutes

    Before you start

    Make sure:

    • You can open the conversation in Live Chat.
    • Your Wabot team has at least one other member. If you work alone, you can assign the thread to yourself as a test.

    Assign stops two staff from typing over each other on the same customer.

    1. Open the conversation

    On the left menu, click Live Chat.

    Click the thread.

    2. Open Assign

    In the conversation header, click Assign.

    The Assign Conversation dialog opens.

    3. Pick a teammate

    Click the teammate who should own this thread.

    Wait until the dialog closes.

    Make sure it worked

    The header shows the teammate name, not Assign.

    Other staff can see who owns the thread.

    If it didn’t work

    I cannot see Assign

    Your login may not include assign permission. Ask the account owner.

    The teammate list is empty

    Add the person to your Wabot team first, then open Assign Conversation again.

    Next

    Leave context for the next staff in Add an internal note.

  • Read Lead Insights

    In this tutorial, you will open Insights on one conversation and read the lead score.

    Time needed: 5 minutes

    Before you start

    Make sure:

    • You can open the conversation in Live Chat.
    • This is not a guest widget-only chat.
    • Your login includes Lead Insights. If the Insights tab is missing, skip this page.

    Insights is for your team. The customer never sees the score.

    1. Open the conversation

    On the left menu, click Live Chat.

    Click the thread.

    2. Open Contact Info

    On the right icon strip, click Contact Info.

    3. Open Insights

    Click Insights.

    4. Read the result

    If scoring has run, read the score and heat (Hot, Warm, or Cold).

    If you see Not scored yet, that is also a finished check. Scoring appears after the bot or system has enough chat.

    Make sure it worked

    The Insights tab opened.

    You can say whether this lead is scored, Not scored yet, or locked.

    If it didn’t work

    I cannot see Insights

    Your login may not include Lead Insights, or this is a guest chat. Ask the account owner.

    Insights failed to load

    Click Try again. If it still fails, refresh Live Chat.

    Next

    After inbox work, turn on a Default Reply.

  • Install the Official WordPress plugin

    In this tutorial, you will install the Official API Plugin so WooCommerce can send WhatsApp from your Official API account.

    Time needed: 10 minutes

    Before you start

    Make sure:

    • You are logged in to Wabot.
    • The Official API account you will use shows Online.
    • You can open WordPress admin (wp-admin) as an administrator.
    • WooCommerce is already installed in that WordPress site.

    This page is Official API only. To scan a QR code, use Install the Unofficial WordPress plugin.

    Do not install both plugin zips on the same site.

    1. Download the Official plugin

    On the left menu, click Integrations.

    Open WordPress Plugin.

    Click Official API Plugin. Save the zip file.

    2. Copy Instance ID and Access Token

    On the left menu, click Accounts.

    Open the Official API account that is Online.

    Under API Credentials, copy:

    • Instance ID
    • Access Token

    Keep them in a note. Do not swap the two values.

    3. Upload the plugin in WordPress

    In WordPress admin, go to Plugins → Add New Plugin.

    Click Upload Plugin.

    Choose the zip you downloaded. Click Install Now, then Activate.

    4. Paste the credentials

    In the WordPress left menu, open Wabot.

    If you do not see Wabot, try Settings → Wabot.

    Paste:

    • Instance ID
    • Access Token

    If you see Country, choose Malaysia.

    Save.

    If you see Verify Status, click it. It should show the account is connected, not disconnected.

    Make sure it worked

    This tutorial worked when:

    • Wabot appears in WordPress and the plugin is Active.
    • Instance ID and Access Token are saved.
    • Verify Status (if shown) does not say disconnected.

    If it didn’t work

    Verify Status says disconnected

    • Check the Official account is still Online.
    • Paste Instance ID and Access Token again. Do not swap them.
    • Use the Official API Plugin zip, not Unofficial API Plugin.

    You cannot find Instance ID

    Open Accounts, click the Official account, then look for API Credentials.

    You uploaded the Unofficial zip

    Delete that plugin. Download Official API Plugin from Integrations → WordPress Plugin and install that zip instead.

    Next

    The plugin is connected. Next, send a WhatsApp when a customer places an order.

    Send a new-order WhatsApp to the customer →

  • Tambah item chatbot STOP

    Dalam tutorial ini, anda akan tambah item New Chatbot kedua untuk perkataan STOP.

    Masa diperlukan: 8 minit

    Sebelum mula

    Pastikan:

    Default Reply hanya untuk mod AI. Dalam mod Keyword, setiap balasan perlukan kata kunci sendiri. STOP ialah item kedua itu.

    1. Buka Chatbots & Tools

    Pada halaman instance, buka Chatbots & Tools.

    Klik New Chatbot.

    2. Namakan item

    Dalam Basic Settings:

    1. Masukkan Name sebagai STOP.
    2. Biarkan Status pada Enable.
    3. Biarkan Reply Mode pada Normal.

    3. Guna Exact Match

    Buka Keyword Settings.

    1. Tetapkan Match Type kepada Exact Match.
    2. Dalam Keywords, tambah STOP.

    4. Tulis balasan STOP

    Tulis balasan teks yang pendek.

    Anda telah berhenti dari mesej automatik kami. Terima kasih.

    5. Simpan item

    Klik Create Chatbot.

    Pastikan ia berjaya

    Dua item kini nampak dalam Chatbots & Tools: keyword pertama anda dan STOP.

    Dari telefon anda, hantar STOP. Anda patut terima mesej berhenti, bukan balasan harga.

    Kalau tak jadi

    Saya dapat balasan harga

    Match Type masih Contains, atau perkataan bukan tepat STOP. Tukar kepada Exact Match dan simpan semula.

    Default Reply tak boleh dihidupkan

    Itu betul. Default Reply kekal mati dalam mod Keyword. Guna item keyword lain pula.

    Seterusnya

    Setup Keyword sudah siap. Jika anda mahu bot jawab dengan ayat sendiri, mula laluan lain: Hidupkan mod AI.