Wabot Docs

Category: Core Features

  • Jeda dan hantar semula balasan

    Dalam tutorial ini, anda akan menetapkan berapa minit Wabot tunggu sebelum hantar Default Reply semula kepada chat yang sama.

    Masa diperlukan: 8 minit

    Sebelum mula

    Pastikan:

    • Default Reply akaun berstatus Enabled.
    • Anda boleh hantar dua mesej ujian dari telefon kedua.

    1. Buka Configure

    Pada menu sebelah kiri, klik Autoresponder.

    Pada kad akaun, klik Configure.

    2. Tetapkan jeda

    Cari Pause & Re-Trigger Only After (minutes).

    Pilih bilangan minit. Untuk salam kedai, 60 atau 1440 (satu hari) biasa digunakan. 1 bermaksud ia boleh hantar semula selepas satu minit.

    Klik Save.

    3. Hantar dua mesej ujian

    Dari telefon kedua, hantar mesej pertama. Anda patut dapat Default Reply.

    Hantar mesej kedua terus.

    Anda tidak patut dapat Default Reply lagi sehingga minit jeda tamat.

    Pastikan ia berjaya

    Tutorial ini berjaya apabila:

    • Mesej ujian pertama terima Default Reply.
    • Mesej kedua dalam tetingkap jeda tidak.
    • Selepas jeda, mesej baharu boleh terima semula.

    Kalau tak jadi

    Setiap mesej masih dapat balasan

    • Pastikan anda klik Save.
    • Buka Configure dan semak nilai minit bukan 0 atau 1 jika anda perlukan jurang lebih lama.
    • Tunggu penuh bilangan minit, kemudian uji semula.

    Mesej pertama juga tiada balasan

    Jeda bukan masalahnya. Kembali ke Hidupkan Default Reply dan pastikan Status ialah Enable.

    Seterusnya

    Satu akaun sudah berjeda betul. Seterusnya, salin Default Reply yang sama ke setiap akaun WhatsApp.

    Guna balasan pada semua akaun →

  • Read a Broadcast report and export to a group

    In this tutorial, you will read one Broadcast Report, then export Failed or Not Reply contacts into a group.

    Time needed: 10 minutes

    Before you start

    Make sure:

    • You are logged in to Wabot.
    • You already have a Broadcast that has been sent.
    • You can see Export to Group. You need audience permission.

    Export to Group saves a list. It does not send a new Broadcast. To send again, use Retarget.

    1. Open the report

    On the left menu, click Broadcast.

    Click Report on the campaign you want to check.

    2. Read the Overview

    Stay on Overview.

    Check Sent, Failed, and — on Official API — Delivered and Read.

    If the campaign used a Button, List, or Poll, check the reply breakdown next to the message preview.

    3. Filter Engagement

    Click Engagement.

    Search a phone number, or filter by status.

    For this tutorial, choose Failed or Not Reply.

    If a row failed, click the eye icon to read the error.

    4. Export to a new group

    Click Export to Group.

    Under Recipients to Export, keep Failed or Not Reply.

    Select Create New Group.

    Enter a Group Name.

    Example: Raya Promo — Failed

    Click Export.

    5. Confirm the group

    Open Contacts, then open the new group.

    The people in that group should match the filtered report.

    You can now use this group in a later Broadcast under Include Groups.

    Make sure it worked

    This tutorial worked when:

    • Overview shows the delivery counts.
    • Engagement shows only the status you filtered.
    • A new contact group appears with those recipients.
    • The group count matches the export estimate.

    If it didn’t work

    Export to Group is missing

    You need audience permission.

    The group has the wrong people

    The export follows the status you picked, not the search box. Set Recipients to Export again.

    You wanted to send again, not save a list

    Use Retarget, not Export to Group.

    You need a spreadsheet

    Click Export for a file download. That is separate from Export to Group.

    Next

    You can now reuse that group, or tidy your saved message layouts in Templates.

    Templates →

  • Test in AI Playground

    In this tutorial, you will test the bot in AI Playground and click Publish.

    Time needed: 10 minutes

    Before you start

    Make sure:

    • This instance is on AI.
    • Your knowledge file shows Ready. If not, finish Train AI Knowledge first.

    Test here before you ask real customers to chat.

    1. Open AI Playground

    On the instance page, click AI Playground.

    2. Ask one real question

    Type a question a customer would send.

    Ada stok baju raya saiz L?

    Send the message.

    3. Check the answer

    Read the bot reply.

    It should match your persona and the file you uploaded.

    If the answer is wrong, go back to Configure Setting or AI Knowledge, fix it, then test again.

    4. Publish

    When the answer looks right, click Publish.

    Confirm the dialog.

    Make sure it worked

    AI Playground showed an answer you accept.

    You clicked Publish.

    A message from your own phone now gets a similar answer.

    If it didn’t work

    I cannot see AI Playground

    Your login may not include playground access, or the instance is still Keyword.

    The answer ignores my file

    The file is not Ready, or AI Knowledge is off. Wait for Ready, then test again.

    Publish did nothing

    Confirm the dialog after Publish. Then send one more WhatsApp test from your phone.

    Next

    When a customer needs a human, reply from Reply to a conversation.

  • Schedule a message

    In this tutorial, you will schedule one follow-up message for later.

    Time needed: 8 minutes

    Before you start

    Make sure:

    • You can open the conversation in Live Chat.
    • Your login can use Schedule Message. If the calendar icon is missing, ask the account owner.

    The customer does not see the message until the scheduled time.

    1. Open the conversation

    On the left menu, click Live Chat.

    Click the thread.

    2. Open Schedule Message

    On the right icon strip, click Schedule Message.

    The Schedule Message panel opens.

    3. Write the follow-up

    Type the message.

    Kami follow up stok saiz L esok pagi.

    4. Pick a time

    Click +1h, or set Schedule date & time yourself.

    5. Save the schedule

    Click the Send button in the Schedule Message panel.

    Make sure it worked

    The message appears in the list with Scheduled.

    It is not in the WhatsApp thread yet.

    If it didn’t work

    I cannot see Schedule Message

    Open the right icon strip and look for the calendar icon. On a small screen, open Contact Info, then Follow-up, then Scheduled Message.

    Send stays disabled

    The text is empty, or the date and time are empty. Fill both, then click Send.

    Next

    Find the right threads faster in Filter the inbox.

  • Apply the reply to all accounts

    In this tutorial, you will copy one Default Reply to every connected WhatsApp account.

    Time needed: 8 minutes

    Before you start

    Make sure:

    • One account already has a working Default Reply. Finish Turn on a Default Reply first.
    • You have more than one WhatsApp account.
    • The same greeting is suitable for every account you will overwrite.

    Apply to All replaces the Default Reply on every connected account. Open any special account later and click Configure if it needs different text.

    1. Open Apply to All

    On the left menu, click Autoresponder.

    Click Apply to All.

    The header says Apply to All Accounts.

    2. Set the shared reply

    Set Status to Enable.

    Set Sent to, the Text Message / Caption, exclusions, and pause the same way you did for one account.

    Leave Reply Using AI? on Normal Mode.

    Click Save.

    3. Check the cards

    Go back to Autoresponder.

    Each connected account should show Status as Enabled, and the same Send To value.

    If one account must stay different, click Configure on that card only and change it.

    Make sure it worked

    This tutorial worked when:

    • The form header was Apply to All Accounts before you saved.
    • Every connected account card shows Enabled.
    • A test to a second account also receives the same greeting.

    If it didn’t work

    One account is still Not Set

    • Confirm that account is connected and Online.
    • Website accounts are not used for Autoresponder.
    • Click Configure on that card and save it on its own.

    You overwrote a custom greeting

    Open that account with Configure, paste the old text, and Save. Do not click Apply to All again unless you want every account to match.

    Next

    Every account can greet customers. Next, forward the incoming chat to a staff WhatsApp.

    Forward the chat to a staff number →

  • Baca report Broadcast dan export ke kumpulan

    Dalam tutorial ini, anda akan baca satu Report Broadcast, kemudian export kenalan Failed atau Not Reply ke satu kumpulan.

    Masa diperlukan: 10 minit

    Sebelum mula

    Pastikan:

    • Anda sudah log masuk ke Wabot.
    • Anda sudah ada Broadcast yang sudah dihantar.
    • Anda nampak Export to Group. Anda perlukan kebenaran audience.

    Export to Group simpan senarai. Ia tidak hantar Broadcast baharu. Untuk hantar semula, guna Retarget.

    1. Buka report

    Pada menu sebelah kiri, klik Broadcast.

    Klik Report pada kempen yang anda mahu semak.

    2. Baca Overview

    Kekal di Overview.

    Semak Sent, Failed, dan — pada Official API — Delivered serta Read.

    Jika kempen guna Button, List atau Poll, semak pecahan balasan di sebelah pratonton mesej.

    3. Tapis Engagement

    Klik Engagement.

    Cari nombor telefon, atau tapis mengikut status.

    Untuk tutorial ini, pilih Failed atau Not Reply.

    Jika satu baris gagal, klik ikon mata untuk baca ralat.

    4. Export ke kumpulan baharu

    Klik Export to Group.

    Di Recipients to Export, kekalkan Failed atau Not Reply.

    Pilih Create New Group.

    Isikan Group Name.

    Contoh: Raya Promo — Failed

    Klik Export.

    5. Sahkan kumpulan

    Buka Contacts, kemudian buka kumpulan baharu itu.

    Orang dalam kumpulan itu patut sepadan dengan report yang ditapis.

    Anda kini boleh guna kumpulan ini dalam Broadcast seterusnya di Include Groups.

    Pastikan ia berjaya

    Tutorial ini berjaya apabila:

    • Overview tunjuk kiraan penghantaran.
    • Engagement tunjuk hanya status yang anda tapis.
    • Contact group baharu muncul dengan penerima itu.
    • Kiraan kumpulan sepadan dengan anggaran export.

    Kalau tak jadi

    Export to Group tiada

    Anda perlukan kebenaran audience.

    Kumpulan ada orang yang salah

    Export ikut status yang anda pilih, bukan kotak carian. Tetapkan Recipients to Export semula.

    Anda mahu hantar semula, bukan simpan senarai

    Guna Retarget, bukan Export to Group.

    Anda perlukan fail Excel

    Klik Export untuk muat turun fail. Itu berasingan daripada Export to Group.

    Seterusnya

    Anda kini boleh guna semula kumpulan itu, atau kemas susunan mesej yang disimpan dalam Templates.

    Templates →

  • Uji dalam AI Playground

    Dalam tutorial ini, anda akan uji bot dalam AI Playground dan klik Publish.

    Masa diperlukan: 10 minit

    Sebelum mula

    Pastikan:

    • Instance ini pada AI.
    • Fail knowledge anda tunjuk Ready. Jika tidak, habiskan Latih AI Knowledge dahulu.

    Uji di sini sebelum anda minta pelanggan sebenar berbual.

    1. Buka AI Playground

    Pada halaman instance, klik AI Playground.

    2. Tanya satu soalan sebenar

    Taip soalan yang pelanggan akan hantar.

    Ada stok baju raya saiz L?

    Hantar mesej.

    3. Semak jawapan

    Baca balasan bot.

    Ia patut sepadan dengan persona dan fail yang anda muat naik.

    Jika jawapan salah, kembali ke Configure Setting atau AI Knowledge, betulkan, kemudian uji semula.

    4. Publish

    Bila jawapan nampak betul, klik Publish.

    Sahkan dialog.

    Pastikan ia berjaya

    AI Playground tunjuk jawapan yang anda terima.

    Anda sudah klik Publish.

    Mesej dari telefon sendiri kini dapat jawapan yang serupa.

    Kalau tak jadi

    Saya tak nampak AI Playground

    Log masuk anda mungkin tidak termasuk akses playground, atau instance masih Keyword.

    Jawapan abaikan fail saya

    Fail belum Ready, atau AI Knowledge mati. Tunggu Ready, kemudian uji semula.

    Publish tak jadi apa-apa

    Sahkan dialog selepas Publish. Kemudian hantar satu lagi ujian WhatsApp dari telefon.

    Seterusnya

    Bila pelanggan perlukan manusia, balas dari Balas perbualan.

  • Jadualkan mesej

    Dalam tutorial ini, anda akan jadualkan satu mesej susulan untuk kemudian.

    Masa diperlukan: 8 minit

    Sebelum mula

    Pastikan:

    • Anda boleh buka perbualan dalam Live Chat.
    • Log masuk anda boleh guna Schedule Message. Jika ikon kalendar tiada, tanya pemilik akaun.

    Pelanggan tidak nampak mesej sehingga masa yang dijadualkan.

    1. Buka perbualan

    Pada menu kiri, klik Live Chat.

    Klik thread.

    2. Buka Schedule Message

    Pada jalur ikon kanan, klik Schedule Message.

    Panel Schedule Message terbuka.

    3. Tulis susulan

    Taip mesej.

    Kami follow up stok saiz L esok pagi.

    4. Pilih masa

    Klik +1h, atau tetapkan Schedule date & time sendiri.

    5. Simpan jadual

    Klik butang Send dalam panel Schedule Message.

    Pastikan ia berjaya

    Mesej muncul dalam senarai dengan Scheduled.

    Ia belum ada dalam thread WhatsApp.

    Kalau tak jadi

    Saya tak nampak Schedule Message

    Buka jalur ikon kanan dan cari ikon kalendar. Pada skrin kecil, buka Contact Info, kemudian Follow-up, kemudian Scheduled Message.

    Send kekal disabled

    Teks kosong, atau tarikh dan masa kosong. Isi kedua-duanya, kemudian klik Send.

    Seterusnya

    Cari thread yang betul lebih cepat dalam Tapis inbox.

  • Guna balasan pada semua akaun

    Dalam tutorial ini, anda akan menyalin satu Default Reply ke setiap akaun WhatsApp yang disambungkan.

    Masa diperlukan: 8 minit

    Sebelum mula

    Pastikan:

    • Satu akaun sudah ada Default Reply yang jadi. Siapkan Hidupkan Default Reply dahulu.
    • Anda ada lebih daripada satu akaun WhatsApp.
    • Salam yang sama sesuai untuk setiap akaun yang akan ditimpa.

    Apply to All ganti Default Reply pada setiap akaun yang disambungkan. Buka akaun khas kemudian dan klik Configure jika ia perlu teks berbeza.

    1. Buka Apply to All

    Pada menu sebelah kiri, klik Autoresponder.

    Klik Apply to All.

    Header kata Apply to All Accounts.

    2. Tetapkan balasan kongsi

    Tetapkan Status kepada Enable.

    Tetapkan Sent to, Text Message / Caption, pengecualian, dan jeda sama seperti satu akaun.

    Biarkan Reply Using AI? pada Normal Mode.

    Klik Save.

    3. Semak kad

    Kembali ke Autoresponder.

    Setiap akaun yang disambungkan patut tunjuk Status sebagai Enabled, dan nilai Send To yang sama.

    Jika satu akaun mesti berbeza, klik Configure pada kad itu sahaja dan tukar.

    Pastikan ia berjaya

    Tutorial ini berjaya apabila:

    • Header borang ialah Apply to All Accounts sebelum anda simpan.
    • Setiap kad akaun yang disambungkan tunjuk Enabled.
    • Ujian ke akaun kedua juga terima salam yang sama.

    Kalau tak jadi

    Satu akaun masih Not Set

    • Pastikan akaun itu disambungkan dan Online.
    • Akaun laman web tidak digunakan untuk Autoresponder.
    • Klik Configure pada kad itu dan simpan sendiri.

    Anda timpa salam khas

    Buka akaun itu dengan Configure, tampal teks lama, dan Save. Jangan klik Apply to All semula kecuali anda mahu semua akaun sama.

    Seterusnya

    Setiap akaun boleh sapa pelanggan. Seterusnya, forward chat masuk ke WhatsApp staf.

    Forward chat ke nombor staf →

  • Choose Keyword mode

    In this tutorial, you will set one WhatsApp account to Keyword mode.

    Time needed: 5 minutes

    Before you start

    Make sure:

    • You are logged in to Wabot.
    • The WhatsApp account you will use shows Online.

    If WhatsApp is not connected yet, finish Connect Your WhatsApp Account first.

    Keyword means the bot replies only when the customer message matches a chatbot item you create. It does not write its own answers.

    1. Open Chatbots

    On the left menu, click Chatbots.

    2. Open the WhatsApp account

    Find the account you just connected.

    Click Manage.

    3. Open Settings

    On the instance page, open the Settings tab.

    4. Choose Keyword

    In the mode control, choose Keyword.

    If the account is already on Keyword, leave it.

    Make sure it worked

    The mode label on this instance shows Keyword.

    The Tools tab and AI Knowledge section stay hidden. That is correct for Keyword.

    If it didn’t work

    I still see AI

    Open Settings again and choose Keyword. Confirm if a dialog asks you to switch.

    I cannot find Manage

    You are still on the Chatbots list. Click Manage on the account card, not the page title.

    Next

    Create the first fixed reply in Create a keyword chatbot item.