In this tutorial, you will archive one finished conversation.
Time needed: 5 minutes
Before you start
Make sure:
- The customer issue is done, or this is a test thread.
- You can see the conversation in All or Unread.
A new customer reply can bring the thread back to active work.
1. Find the conversation
On the left menu, click Live Chat.
Click All or Unread.
Screenshot exampleConversation listClean UI. No real names, emails, or chats.
2. Open the conversation menu
On that conversation in the list, open the menu.
Click Archive.
Screenshot exampleArchiveClean UI. No real names, emails, or chats.
3. Check Archived
At the top of the list, click Archived.
Find the same thread.
Screenshot exampleArchivedClean UI. No real names, emails, or chats.
Make sure it worked
The thread is not in Unread.
It is in Archived.
If it didn’t work
I cannot see Archive
Open the menu on the conversation in the list, not only the chat header.
I archived the wrong thread
Open Archived, open that conversation menu, click Unarchive.
Next
If an Official chat is locked, continue with Reply after the 24h window expires.