Category: Audience Hub

In this tutorial, you will open Labels and see who has one WhatsApp label.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• The WhatsApp account already has labels, such as from Live Chat or WhatsApp.

Labels are WhatsApp tags. They are not Broadcast Lists.

1. Open Labels

On the left menu, open Audience Hub.

Click Labels.

Screenshot exampleLabelsClean UI. No real names, emails, or chats.

2. Pick the account and label

Select the WhatsApp account.

Under Filter by Label, choose one label.

3. Review the people

The table shows people on that label.

You can use Search label contacts… to find a name or phone.

You can filter by created date, then Export if you need a file.

Screenshot examplePeople on a labelClean UI. No real names, emails, or chats.

Make sure it worked

This tutorial worked when:

• You selected an account and a label.
• The table shows the people on that label, or it shows that the label has no one yet.
• You did not mix this list with a Broadcast List.

If it didn’t work

No labels appear

• Confirm the account is Online.
• Apply a label in Live Chat or WhatsApp first, then open Labels again.

The table is empty

That label has no people yet. Pick another label, or apply this label to a chat in Live Chat.

You wanted a campaign list

Use Create a Broadcast List. Labels tag chats. Broadcast Lists hold campaign numbers.

Next

You can see who has a label. Next, open a real WhatsApp group and its members.

View a WhatsApp Group →

Dalam tutorial ini, anda akan membuka Labels dan melihat siapa yang ada satu label WhatsApp.

Masa diperlukan: 8 minit

Sebelum mula

Pastikan:

• Anda sudah log masuk ke Wabot.
• Akaun WhatsApp sudah ada label, contoh dari Live Chat atau WhatsApp.

Labels ialah tag WhatsApp. Ia bukan Broadcast Lists.

1. Buka Labels

Pada menu sebelah kiri, buka Audience Hub.

Klik Labels.

Contoh screenshotLabelsUI bersih. Tiada nama, e-mel, atau chat sebenar.

2. Pilih akaun dan label

Pilih akaun WhatsApp.

Di bawah Filter by Label, pilih satu label.

3. Semak orang

Jadual tunjuk orang pada label itu.

Anda boleh guna Search label contacts… untuk cari nama atau telefon.

Anda boleh tapis mengikut tarikh dicipta, kemudian Export jika perlu fail.

Contoh screenshotOrang pada satu labelUI bersih. Tiada nama, e-mel, atau chat sebenar.

Pastikan ia berjaya

Tutorial ini berjaya apabila:

• Anda pilih akaun dan satu label.
• Jadual tunjuk orang pada label itu, atau tunjuk label itu belum ada sesiapa.
• Anda tidak campur senarai ini dengan Broadcast List.

Kalau tak jadi

Tiada label muncul

• Pastikan akaun Online.
• Letak label dalam Live Chat atau WhatsApp dahulu, kemudian buka Labels semula.

Jadual kosong

Label itu belum ada orang. Pilih label lain, atau letak label ini pada chat dalam Live Chat.

Anda mahu senarai kempen

Guna Cipta Broadcast List. Labels menanda chat. Broadcast Lists simpan nombor kempen.

Seterusnya

Anda boleh nampak siapa ada label. Seterusnya, buka kumpulan WhatsApp sebenar dan ahlinya.

Lihat kumpulan WhatsApp →

Jika ruang kerja memaparkan Access Restricted, minta pemilik memberikan kebenaran kenalan yang diperlukan. Subscriber Analytics, Labels dan WhatsApp Groups masing-masing boleh dihadkan secara berasingan.

People, Analytics dan Broadcast Lists memerlukan akses subscriber atau CRM. Follow-Up Center memerlukan akses chatbot, Labels memerlukan akses label, dan Groups memerlukan akses eksport peserta.

Audience Hub ialah ruang kerja pengurusan kenalan untuk pelanggan chatbot, susulan, segmen audience, label WhatsApp dan kumpulan WhatsApp.

Di mana mencarinya

Sidebar → GENERAL → Audience Hub — https://app.wabot.io/dashboard/contacts

Contoh screenshotAudience HubUI bersih. Tiada nama, e-mel, atau chat sebenar.

Bahagian Audience Hub

Bahagian	Guna untuk
People	Imbas kenalan CRM dan pelanggan chatbot, kemas kini profil, guna label dan kawal akses chatbot
Follow-Up Center	Semak mesej berjadual dan keputusan susulan AI di sebaliknya
Analytics	Semak tren pelanggan dan audience
Broadcast Lists	Bina senarai penerima yang disahkan untuk kempen broadcast
Labels	Urus label WhatsApp yang digunakan dalam penapisan, Live Chat dan automasi
Groups	Lihat kumpulan WhatsApp yang tersedia kepada akaun yang disambungkan

Bekerja dengan People

1. Buka Audience Hub → People.
2. Pilih paparan Subscribers atau Contacts yang tersedia, kemudian pilih akaun apabila diminta.
3. Cari mengikut nama atau nombor telefon, atau guna penapis untuk aktiviti, label, keadaan chatbot, sumber atau tarikh.
4. Klik seseorang untuk menyemak profil, sejarah, label dan medan tersuai mereka.
5. Guna tindakan pukal hanya selepas mengesahkan orang yang dipilih. Bergantung pada kebenaran dan paparan anda, anda boleh hidupkan atau matikan akses chatbot, eksport hasil atau padam orang yang dipilih.

Tip.

Guna label untuk keadaan operasi, seperti new-lead, paid atau unsubscribed. Guna Broadcast Lists untuk set penerima sesuatu kempen. Ini memudahkan automasi dan pelaporan difahami.

Cipta Broadcast List

1. Buka Audience Hub → Broadcast Lists.
2. Klik Create List.
3. Masukkan List Name (cth. “March Promo List”).
4. Pilih cara menambah kenalan:
   • File import
   • Paste nombor telefon
   • Single entry
   • Pada halaman butiran senarai, import daripada kumpulan WhatsApp, kenalan CRM atau pelanggan apabila sumber tersebut tersedia.
5. Simpan, kemudian buka senarai untuk menambah atau membuang kenalan, edit nama/perihalan/keadaan aktif, eksport CSV dan sahkan semula nombor.

Guna penapis status kenalan untuk menyemak nombor Unvalidated, Valid dan Invalid. Pengesahan memerlukan akaun Unofficial API yang disambungkan. Entri Unvalidated masih boleh layak untuk broadcast, jadi jangan tafsirkannya sebagai pengesahan yang gagal.

Amaran.

Memadam Broadcast List membuang senarai dan kenalannya secara kekal. Delete Invalid dan pemadaman kenalan individu juga merosakkan data.

Urus susulan

1. Buka Audience Hub → Follow-Up Center.
2. Semak tab Follow-up Messages. Ia memaparkan kenalan, jenis, mesej, jadual terancang, status, masa dicipta dan masa pelaksanaan.
3. Guna penapis All Types, All Status, tarikh dicipta, akaun dan kenalan untuk mengecilkan senarai.
4. Semak kandungan mesej, jadual dan hasil sebelum mengedit susulan yang belum selesai.
5. Buka Follow-Up Decisions untuk melihat hasil AI, mod susulan, apa yang diperhatikan, model dan masa dicipta. Cari mengikut kenalan atau tapis mengikut hasil keputusan.
6. Guna kawalan pemadaman hanya selepas mengesahkan bahawa rekod susulan atau keputusan tidak lagi diperlukan.

Semak analitik audience

1. Buka Audience Hub → Analytics.
2. Pilih akaun dan julat masa yang relevan: 7d, 30d, 90d atau All.
3. Pilih Day, Week atau Month untuk kehalusan carta.
4. Semak metrik pertumbuhan pelanggan, pemerolehan, penglibatan dan penglibatan semula.
5. Guna Refresh analytics selepas perubahan material apabila anda memerlukan data semasa.
6. Bandingkan sesuatu tren dengan kempen atau automasi asal sebelum menukar peraturan pengeluaran.

Guna Labels dan kumpulan WhatsApp

Labels

1. Buka Audience Hub → Labels.
2. Pilih akaun, kemudian pilih label.
3. Cari, tapis mengikut tarikh, susun atau eksport orang yang dikaitkan dengan label tersebut.
4. Guna Sync hanya apabila peranan anda merangkumi akses label-sync.
5. Guna atau buang label daripada People atau Live Chat mengikut kesesuaian.

Label boleh menapis paparan dan mencetus automasi berasaskan label.

Kumpulan WhatsApp

1. Buka Audience Hub → Groups.
2. Pilih akaun apabila diminta.
3. Guna penapis All Groups dan All Time untuk mengecilkan senarai kumpulan.
4. Guna View group details untuk menyemak kumpulan, pesertanya dan peranan peserta.
5. Eksport maklumat kumpulan atau peserta hanya apabila pasukan anda dibenarkan menggunakannya.

Ini ialah kumpulan perbualan WhatsApp, bukan Broadcast Lists.

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Menggunakan kumpulan dalam Broadcast

• Include Lists — pilih satu atau lebih Broadcast Lists untuk dihantar
  • Exclude Lists — secara pilihan kecualikan senarai tertentu (cth. “Unsubscribed”)

Ini membolehkan anda menyasarkan dengan tepat. Contohnya: sertakan “All Customers” tetapi kecualikan senarai “Unsubscribed”.

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Amalan terbaik

• Namakan senarai secara deskriptif: tarikh, kempen, sumber (cth. “Webinar 21 Nov 2024”, “Website Leads Jan”)
  • Bersihkan kenalan tidak sah secara berkala
  • Cipta senarai Unsubscribed dan sentiasa kecualikannya daripada broadcast
  • Guna Segmented Subscriber untuk sasaran dinamik berasaskan tingkah laku

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Lihat juga: Kenalan · Broadcast

People ialah direktori pusat kenalan CRM dan pelanggan chatbot daripada akaun WhatsApp anda yang disambungkan ke Wabot.

Di mana mencarinya

Sidebar → GENERAL → Audience Hub → People — https://app.wabot.io/dashboard/contacts/people

Contoh screenshotContacts PageUI bersih. Tiada nama, e-mel, atau chat sebenar.

Paparan

Guna halaman People untuk bertukar antara paparan kenalan dan pelanggan yang tersedia:

Paparan	Perihalan
Contacts	Orang CRM dan data profil mereka
Subscribers	Orang yang telah berinteraksi dengan chatbot anda atau titik masuk pelanggan lain

Penapis

• Select Account — tapis mengikut akaun WhatsApp tertentu
  • Search — cari seseorang mengikut nama atau nombor telefon
  • Advanced filters — kecilkan mengikut status chatbot, keadaan susulan, aktiviti, sumber, label atau tarikh
  • Columns and view mode — laras butiran yang dipaparkan untuk aliran kerja anda

Bekerja dengan seseorang

1. Buka Audience Hub → People dan pilih akaun serta paparan.
2. Cari atau tapis orang tersebut.
3. Klik baris atau kad untuk membuka profil.
4. Semak atau kemas kini:

• Name & phone number
  • Labels yang diguna
  • Conversation history
  • Custom fields (e-mel, syarikat, nota)
  • Last interaction date

1. Simpan sebarang perubahan yang dibenarkan. Guna tindakan pukal halaman hanya selepas mengesahkan orang yang dipilih.

Tambah, import, eksport dan buang kenalan

1. Pilih akaun dahulu, kerana kenalan milik akaun WhatsApp tertentu.
2. Guna Add Contact untuk mencipta satu kenalan. Masukkan nama apabila tersedia dan nombor telefon dalam format antarabangsa.
3. Guna Import untuk menambah fail CSV yang disediakan. Uji import dengan fail kecil sebelum mengimport pangkalan data yang besar.
4. Guna Export selepas menggunakan penapis akaun, carian dan tarikh yang diperlukan.
5. Guna tindakan padam dengan berhati-hati. Membuang kenalan CRM tidak semestinya membatalkan mesej, label, sejarah pelanggan atau rekod sistem luaran.

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Labels

Labels ialah tag asli WhatsApp (seperti “new lead”, “VIP”, “paid”). Buka Audience Hub → Labels untuk memilih akaun dan label, kemudian cari, tapis, muat semula atau eksport orang yang dikaitkan. Labels boleh digunakan untuk:

• Tapis kenalan
  • Mencetus automasi (pencetus berasaskan label)
  • Segmentasikan broadcast

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Lihat juga: Audience Hub · Live Chat

People is the central directory of CRM contacts and chatbot subscribers from your Wabot-connected WhatsApp accounts.

Where to Find It

Sidebar → GENERAL → Audience Hub → People — https://app.wabot.io/dashboard/contacts/people

Screenshot exampleContacts PageClean UI. No real names, emails, or chats.

Views

Use the People page to switch between the available contact and subscriber views:

View	Description
Contacts	CRM people and their profile data
Subscribers	People who have interacted with your chatbot or other subscriber entry points

Filters

• Select Account — filter by a specific WhatsApp account
  • Search — find a person by name or phone number
  • Advanced filters — narrow by chatbot status, follow-up state, activity, source, labels, or date
  • Columns and view mode — adjust the details shown for your workflow

Working with a Person

1. Open Audience Hub → People and choose the account and view.
2. Search or filter for the person.
3. Click the row or card to open the profile.
4. Review or update:

• Name & phone number
  • Labels applied
  • Conversation history
  • Custom fields (email, company, notes)
  • Last interaction date

1. Save any permitted changes. Use the page’s bulk actions only after confirming the selected people.

Add, Import, Export, and Remove Contacts

1. Select the account first, because contacts belong to a specific WhatsApp account.
2. Use Add Contact to create one contact. Enter a name when available and a phone number in international format.
3. Use Import to add a prepared CSV file. Test the import with a small file before importing a large database.
4. Use Export after applying the required account, search, and date filters.
5. Use delete actions cautiously. Removing a CRM contact does not necessarily undo messages, labels, subscriber history, or external system records.

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Labels

Labels are WhatsApp-native tags (like “new lead”, “VIP”, “paid”). Open Audience Hub → Labels to select an account and label, then search, filter, refresh, or export the associated people. Labels can be used to:

• Filter contacts
  • Trigger automations (label-based triggers)
  • Segment broadcasts

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See also: Audience Hub · Live Chat

If the workspace shows Access Restricted, ask an owner to grant the required contact permission. Subscriber Analytics, Labels, and WhatsApp Groups can each be restricted separately.

People, Analytics, and Broadcast Lists require subscriber or CRM access. Follow-Up Center requires chatbot access, Labels require label access, and Groups require participant-export access.

Audience Hub is the contact-management workspace for chatbot subscribers, follow-ups, audience segments, WhatsApp labels, and WhatsApp groups.

Where to Find It

Sidebar → GENERAL → Audience Hub — https://app.wabot.io/dashboard/contacts

Screenshot exampleAudience HubClean UI. No real names, emails, or chats.

Audience Hub Sections

Section	Use it for
People	Browse CRM contacts and chatbot subscribers, update profiles, apply labels, and control chatbot access
Follow-Up Center	Review scheduled messages and the AI follow-up decisions behind them
Analytics	Review subscriber and audience trends
Broadcast Lists	Build validated recipient lists for broadcast campaigns
Labels	Manage WhatsApp labels used in filtering, Live Chat, and automation
Groups	View WhatsApp groups available to connected accounts

Work with People

1. Open Audience Hub → People.
2. Choose the available Subscribers or Contacts view, then select an account when prompted.
3. Search by name or phone number, or use filters for activity, labels, chatbot state, source, or date.
4. Click a person to review their profile, history, labels, and custom fields.
5. Use bulk actions only after confirming the selected people. Depending on your permissions and view, you can enable or disable chatbot access, export results, or delete selected people.

Tip.

Use labels for operational states, such as new-lead, paid, or unsubscribed. Use Broadcast Lists for a campaign’s recipient set. This keeps automations and reporting easier to understand.

Create a Broadcast List

1. Open Audience Hub → Broadcast Lists.
2. Click Create List.
3. Enter a List Name (e.g. “March Promo List”).
4. Choose how to add contacts:
   • File import
   • Paste phone numbers
   • Single entry
   • On the list detail page, import from WhatsApp groups, CRM contacts, or subscribers when those sources are available.
5. Save, then open the list to add or remove contacts, edit its name/description/active state, export CSV, and revalidate numbers.

Use the contact-status filter to review Unvalidated, Valid, and Invalid numbers. Validation requires a connected Unofficial API account. Unvalidated entries can still be eligible for a broadcast, so do not interpret them as failed validation.

Warning.

Deleting a Broadcast List permanently removes the list and its contacts. Delete Invalid and individual contact deletion are also destructive.

Manage Follow-Ups

1. Open Audience Hub → Follow-Up Center.
2. Review the Follow-up Messages tab. It shows the contact, type, message, planned schedule, status, created time, and execution time.
3. Use All Types, All Status, created-date, account, and contact filters to narrow the list.
4. Review the message content, schedule, and outcome before editing a pending follow-up.
5. Open Follow-Up Decisions to see the AI’s result, follow-up mode, what it noticed, model, and created time. Search by contact or filter by decision result.
6. Use deletion controls only after confirming that the follow-up or decision record is no longer required.

Review Audience Analytics

1. Open Audience Hub → Analytics.
2. Select the relevant account and time range: 7d, 30d, 90d, or All.
3. Choose Day, Week, or Month for the chart granularity.
4. Review subscriber growth, acquisition, engagement, and re-engagement metrics.
5. Use Refresh analytics after a material change when you need current data.
6. Compare a trend with the original campaign or automation before changing production rules.

Use Labels and WhatsApp Groups

Labels

1. Open Audience Hub → Labels.
2. Select an account, then choose a label.
3. Search, filter by date, sort, or export the people associated with that label.
4. Use Sync only when your role includes label-sync access.
5. Apply or remove the label from People or Live Chat as appropriate.

Labels can filter views and trigger label-based automations.

WhatsApp Groups

1. Open Audience Hub → Groups.
2. Select an account when prompted.
3. Use the All Groups and All Time filters to narrow the group list.
4. Use View group details to review the group, its participants, and participant roles.
5. Export group or participant information only when your team is authorized to use it.

These are WhatsApp conversation groups, not Broadcast Lists.

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Using Groups in Broadcasts

• Include Lists — pick one or more Broadcast Lists to send to
  • Exclude Lists — optionally exclude specific lists (e.g. “Unsubscribed”)

This lets you target precisely. For example: include “All Customers” but exclude an “Unsubscribed” list.

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Best Practices

• Name lists descriptively: date, campaign, source (e.g. “Webinar 21 Nov 2024”, “Website Leads Jan”)
  • Clean up invalid contacts periodically
  • Create an Unsubscribed list and always exclude it from broadcasts
  • Use Segmented Subscriber for dynamic targeting based on behavior

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See also: Contacts · Broadcast