Category: Audience Hub

Dalam tutorial ini, anda akan membuka Groups dan melihat satu kumpulan WhatsApp.

Masa diperlukan: 8 minit

Sebelum mula

Pastikan:

• Anda sudah log masuk ke Wabot.
• Nombor WhatsApp yang disambungkan sudah ada dalam satu kumpulan.

Groups ialah kumpulan WhatsApp sebenar. Ia bukan Broadcast Lists.

1. Buka Groups

Pada menu sebelah kiri, buka Audience Hub.

Klik Groups.

Contoh screenshotGroupsUI bersih. Tiada nama, e-mel, atau chat sebenar.

2. Pilih akaun

Pilih akaun WhatsApp.

Anda boleh biarkan tapisan jenis pada All Groups, atau pilih Communities, Announcement Only, atau Open Groups.

3. Lihat butiran kumpulan

Klik satu kumpulan, atau guna View group details.

Semak nama kumpulan, Description, Created, dan Type (Open Group, Announce Only, atau Community).

Senarai ahli tunjuk peserta. Anda boleh cari ahli dalam dialog itu.

Contoh screenshotButiran kumpulan dan ahliUI bersih. Tiada nama, e-mel, atau chat sebenar.

4. Export hanya jika perlu fail

Kembali ke senarai, anda boleh Export groups bila perlu spreadsheet. Langkau ini jika anda hanya mahu tengok.

Pastikan ia berjaya

Tutorial ini berjaya apabila:

• Groups senaraikan sekurang-kurangnya satu kumpulan untuk akaun itu.
• View group details tunjuk nama dan ahli.
• Anda tahu ini kumpulan WhatsApp, bukan Broadcast List.

Kalau tak jadi

Senarai kosong

• Pastikan nombor yang disambungkan ada dalam kumpulan WhatsApp.
• Pastikan anda pilih akaun yang betul.
• Tetapkan tapisan jenis semula kepada All Groups.

Anda mahu hantar kempen kepada nombor

Guna Cipta Broadcast List, kemudian Broadcast. Groups hanya tunjuk kumpulan WhatsApp.

Tak boleh export ahli

Export perlukan kebenaran groups / participant. Tanya owner jika butang tiada.

Seterusnya

Audience Hub sedia untuk orang, senarai, label, dan kumpulan. Anda boleh kembali ke senarai, atau hantar kempen dari Broadcast.

Audience Hub →

In this tutorial, you will find one chatbot subscriber in People and open their Subscriber Profile.

Time needed: 10 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• The WhatsApp account you will use shows Online.
• Someone has already messaged that account, so a subscriber exists.

People is under Audience Hub. It is not Broadcast, and it is not Live Chat.

This page uses Bot Subscribers. The Contacts tab is the CRM address book. Use Add Contact there only when you must save a number yourself.

1. Open People

On the left menu, open Audience Hub.

Click People.

2. Choose Bot Subscribers

If you see two tabs, click Bot Subscribers.

Select the WhatsApp account.

3. Find the person

In Search subscribers…, type the name or phone.

Use the country code, with no + and no spaces.

Right: 60123456789 <br>Wrong: +60 12-345 6789

You can click Filter to narrow by Chatbot Status, Follow-Up, activity, source, or labels.

4. Open Subscriber Profile

Click the row or card.

Subscriber Profile opens. Check Info, and the Chatbot switch (On or Off).

You can also open Chat History, Follow Up, Insights, AI History, or Memories if those tabs appear.

Make sure it worked

This tutorial worked when:

• People shows Bot Subscribers.
• You found the person by name or phone.
• Subscriber Profile is open.
• You can see whether Chatbot is On or Off.

If it didn’t work

The list is empty

• Confirm you selected the correct WhatsApp account.
• Someone must have messaged that account first.
• Clear Filter if a filter is hiding them.

You cannot find the number

Use the country code, with no +.

Right: 60123456789 <br>Wrong: 012-345 6789

You wanted to add a number yourself

Click Contacts, then Add Contact. Fill First Name, Last Name, Phone Number, and Contact Account. That is a CRM contact, not a chatbot subscriber.

You wanted to send a campaign

Do not send from People. Create a list in Create a Broadcast List, then use Broadcast.

Next

You can find a subscriber. Next, review the follow-up messages the bot already scheduled.

Review follow-up messages →

Dalam tutorial ini, anda akan mencari satu subscriber chatbot dalam People dan membuka Subscriber Profile.

Masa diperlukan: 10 minit

Sebelum mula

Pastikan:

• Anda sudah log masuk ke Wabot.
• Akaun WhatsApp yang akan digunakan menunjukkan Online.
• Seseorang sudah mesej akaun itu, jadi subscriber wujud.

People ada di bawah Audience Hub. Ia bukan Broadcast, dan bukan Live Chat.

Halaman ini guna Bot Subscribers. Tab Contacts ialah buku alamat CRM. Guna Add Contact di situ hanya bila anda mesti simpan nombor sendiri.

1. Buka People

Pada menu sebelah kiri, buka Audience Hub.

Klik People.

2. Pilih Bot Subscribers

Jika ada dua tab, klik Bot Subscribers.

Pilih akaun WhatsApp.

3. Cari orang itu

Dalam Search subscribers…, taip nama atau telefon.

Gunakan kod negara, tanpa + dan tanpa ruang.

Betul: 60123456789 <br>Salah: +60 12-345 6789

Anda boleh klik Filter untuk sempitkan mengikut Chatbot Status, Follow-Up, activity, source, atau labels.

4. Buka Subscriber Profile

Klik baris atau kad.

Subscriber Profile terbuka. Semak Info, dan suis Chatbot (On atau Off).

Anda juga boleh buka Chat History, Follow Up, Insights, AI History, atau Memories jika tab itu muncul.

Pastikan ia berjaya

Tutorial ini berjaya apabila:

• People tunjuk Bot Subscribers.
• Anda jumpa orang itu mengikut nama atau telefon.
• Subscriber Profile terbuka.
• Anda nampak sama ada Chatbot On atau Off.

Kalau tak jadi

Senarai kosong

• Pastikan anda pilih akaun WhatsApp yang betul.
• Seseorang mesti sudah mesej akaun itu dahulu.
• Kosongkan Filter jika tapisan menyembunyikan mereka.

Tak jumpa nombor

Guna kod negara, tanpa +.

Betul: 60123456789 <br>Salah: 012-345 6789

Anda mahu tambah nombor sendiri

Klik Contacts, kemudian Add Contact. Isi First Name, Last Name, Phone Number, dan Contact Account. Itu contact CRM, bukan subscriber chatbot.

Anda mahu hantar kempen

Jangan hantar dari People. Cipta senarai dalam Cipta Broadcast List, kemudian guna Broadcast.

Seterusnya

Anda boleh cari subscriber. Seterusnya, semak mesej follow-up yang bot sudah jadualkan.

Semak mesej follow-up →

In this tutorial, you will open Follow-Up Center and check a follow-up the chatbot already scheduled.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• A chatbot follow-up has already been scheduled for at least one chat.

Follow-Up Center reviews messages. It does not create a new follow-up sequence. Sequences are set in Chatbots.

1. Open Follow-Up Center

On the left menu, open Audience Hub.

Click Follow-Up Center.

Screenshot exampleFollow-Up CenterClean UI. No real names, emails, or chats.

2. Open Follow-up Messages

Stay on Follow-up Messages.

Select the WhatsApp account.

3. Filter the list

Use:

• All Types — or pick Regular or Smart (AI)
• All Status — or pick Pending, Sent, Error, Processing, or Cancelled

Search by contact name or phone if you need one person.

Screenshot exampleType and status filtersClean UI. No real names, emails, or chats.

4. Open one row

Click a follow-up.

Check the contact, the message text, the schedule, and the status.

If the status is Pending, you can click Edit and change the message, then save.

Do not delete a log unless you are sure you no longer need it.

Make sure it worked

This tutorial worked when:

• Follow-up Messages shows at least one row.
• You can read the status, such as Pending or Sent.
• A Pending message can be opened and edited.

If it didn’t work

The list is empty

• Confirm the WhatsApp account.
• Confirm Chatbots has a follow-up item that already ran or is scheduled.
• Set All Types and All Status, then search again.

You cannot edit the message

Only Pending messages can be edited. Sent and Cancelled are history.

You wanted AI reasons

Open Follow-Up Decisions. That tab shows why the AI sent or skipped a follow-up.

Next

You can read a follow-up. Next, check subscriber numbers in Analytics.

Read subscriber Analytics →

Dalam tutorial ini, anda akan membuka Follow-Up Center dan menyemak follow-up yang chatbot sudah jadualkan.

Masa diperlukan: 8 minit

Sebelum mula

Pastikan:

• Anda sudah log masuk ke Wabot.
• Follow-up chatbot sudah dijadualkan untuk sekurang-kurangnya satu chat.

Follow-Up Center menyemak mesej. Ia tidak cipta sequence follow-up baharu. Sequence ditetapkan dalam Chatbots.

1. Buka Follow-Up Center

Pada menu sebelah kiri, buka Audience Hub.

Klik Follow-Up Center.

Contoh screenshotFollow-Up CenterUI bersih. Tiada nama, e-mel, atau chat sebenar.

2. Buka Follow-up Messages

Kekal pada Follow-up Messages.

Pilih akaun WhatsApp.

3. Tapis senarai

Guna:

• All Types — atau pilih Regular atau Smart (AI)
• All Status — atau pilih Pending, Sent, Error, Processing, atau Cancelled

Cari mengikut nama atau telefon jika anda perlukan satu orang.

Contoh screenshotTapisan jenis dan statusUI bersih. Tiada nama, e-mel, atau chat sebenar.

4. Buka satu baris

Klik satu follow-up.

Semak contact, teks mesej, jadual, dan status.

Jika status Pending, anda boleh klik Edit dan tukar mesej, kemudian simpan.

Jangan padam log kecuali anda pasti tidak memerlukannya lagi.

Pastikan ia berjaya

Tutorial ini berjaya apabila:

• Follow-up Messages tunjuk sekurang-kurangnya satu baris.
• Anda boleh baca status, seperti Pending atau Sent.
• Mesej Pending boleh dibuka dan diedit.

Kalau tak jadi

Senarai kosong

• Pastikan akaun WhatsApp.
• Pastikan Chatbots ada item follow-up yang sudah jalan atau dijadualkan.
• Tetapkan All Types dan All Status, kemudian cari semula.

Tak boleh edit mesej

Hanya mesej Pending boleh diedit. Sent dan Cancelled ialah sejarah.

Anda mahu sebab AI

Buka Follow-Up Decisions. Tab itu tunjuk kenapa AI hantar atau langkau follow-up.

Seterusnya

Anda boleh baca follow-up. Seterusnya, semak nombor subscriber dalam Analytics.

Baca Analytics subscriber →

In this tutorial, you will open Analytics and read how many bot subscribers you have.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• The account has chatbot subscribers in People.

This Analytics is under Audience Hub. It is subscriber counts, not Live Chat Insights, and not a Broadcast report.

1. Open Analytics

On the left menu, open Audience Hub.

Click Analytics.

Screenshot exampleAudience Hub AnalyticsClean UI. No real names, emails, or chats.

2. Choose the account and period

Select the WhatsApp account.

Pick a period: 7d, 30d, 90d, or All.

30d is enough for this tutorial.

If the numbers look old, click Refresh analytics.

3. Read Acquisition

Under Acquisition, find Total Subscribers.

Also check:

• Facebook Ads
• Organic
• New This Period

Screenshot exampleTotal SubscribersClean UI. No real names, emails, or chats.

4. Read Engagement

Under Engagement, find Chatbot Enabled and Bot-Reached.

If a tile is a link, click it to open the matching people in People.

Make sure it worked

This tutorial worked when:

• You selected an account and a period.
• Total Subscribers shows a number.
• You can see Acquisition and Engagement.

If it didn’t work

It says No analytics available

• Confirm the account has subscribers in People → Bot Subscribers.
• Click Refresh analytics.
• Try All instead of 7d.

The number does not match People

Analytics follows the period you picked. People shows the current list. Use All to compare the full count.

You wanted a Broadcast report

Open Broadcast and click Report. That is a different page.

Next

You know the subscriber count. Next, build a recipient list for a campaign.

Create a Broadcast List →

Dalam tutorial ini, anda akan membuka Analytics dan membaca berapa ramai bot subscriber yang anda ada.

Masa diperlukan: 8 minit

Sebelum mula

Pastikan:

• Anda sudah log masuk ke Wabot.
• Akaun ada subscriber chatbot dalam People.

Analytics ini ada di bawah Audience Hub. Ia kiraan subscriber, bukan Live Chat Insights, dan bukan report Broadcast.

1. Buka Analytics

Pada menu sebelah kiri, buka Audience Hub.

Klik Analytics.

Contoh screenshotAnalytics Audience HubUI bersih. Tiada nama, e-mel, atau chat sebenar.

2. Pilih akaun dan tempoh

Pilih akaun WhatsApp.

Pilih tempoh: 7d, 30d, 90d, atau All.

30d cukup untuk tutorial ini.

Jika nombor nampak lama, klik Refresh analytics.

3. Baca Acquisition

Di bawah Acquisition, cari Total Subscribers.

Semak juga:

• Facebook Ads
• Organic
• New This Period

Contoh screenshotTotal SubscribersUI bersih. Tiada nama, e-mel, atau chat sebenar.

4. Baca Engagement

Di bawah Engagement, cari Chatbot Enabled dan Bot-Reached.

Jika jubin itu pautan, klik untuk buka orang yang sepadan dalam People.

Pastikan ia berjaya

Tutorial ini berjaya apabila:

• Anda pilih akaun dan tempoh.
• Total Subscribers tunjuk nombor.
• Anda nampak Acquisition dan Engagement.

Kalau tak jadi

Ia kata No analytics available

• Pastikan akaun ada subscriber dalam People → Bot Subscribers.
• Klik Refresh analytics.
• Cuba All dan bukan 7d.

Nombor tak sepadan dengan People

Analytics ikut tempoh yang anda pilih. People tunjuk senarai semasa. Guna All untuk banding kiraan penuh.

Anda mahu report Broadcast

Buka Broadcast dan klik Report. Itu halaman lain.

Seterusnya

Anda tahu kiraan subscriber. Seterusnya, bina senarai penerima untuk kempen.

Cipta Broadcast List →

In this tutorial, you will create one Broadcast List and add your own number.

Time needed: 10 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• You have a test phone number you can add.

A Broadcast List is a recipient list for Broadcast. It is not a WhatsApp group. WhatsApp groups are under Audience Hub → Groups.

1. Open Broadcast Lists

On the left menu, open Audience Hub.

Click Broadcast Lists.

Click Create.

2. Name the list

On List Details, enter a name you will recognise.

Example: VIP CUSTOMER

You can add a short description. Click Continue to go to Add Contacts.

3. Add a number with Single Entry

Choose Single Entry.

Enter the phone number with the country code.

Example: +60123024855

Spaces and symbols are removed automatically. You can add an optional parameter such as name.

Click Save Contact.

4. Check the list

Open the new list.

Confirm your test number is there. The status may be Unvalidated, Valid, or Invalid.

Unvalidated can still be used in a Broadcast. It does not mean the number failed.

If you need to check numbers later, use Validate. Use Delete Invalid only when you are sure those rows should go.

Make sure it worked

This tutorial worked when:

• The list appears on Broadcast Lists.
• Your test number is inside the list.
• You did not send a Broadcast yet. This page only builds the list.

If it didn’t work

You have many numbers to paste

Choose Bulk Paste. Type one number per line. Use the country code, with no spaces. Click Import Contacts.

Import skipped the number

• Use the country code.
• Try Single Entry if paste fails.

You wanted a WhatsApp group

Open View a WhatsApp Group. Do not create a Broadcast List for that.

You wanted to send the campaign now

Open Broadcast, create a campaign, and pick this list as the audience.

Next

You have a recipient list. Next, find people who already have a WhatsApp label.

Find people by a Label →

Dalam tutorial ini, anda akan mencipta satu Broadcast List dan memasukkan nombor sendiri.

Masa diperlukan: 10 minit

Sebelum mula

Pastikan:

• Anda sudah log masuk ke Wabot.
• Anda ada nombor telefon ujian yang boleh dimasukkan.

Broadcast List ialah senarai penerima untuk Broadcast. Ia bukan kumpulan WhatsApp. Kumpulan WhatsApp ada di bawah Audience Hub → Groups.

1. Buka Broadcast Lists

Pada menu sebelah kiri, buka Audience Hub.

Klik Broadcast Lists.

Klik Create.

2. Namakan list

Pada List Details, masukkan nama yang anda kenali.

Contoh: VIP CUSTOMER

Anda boleh tambah perihalan pendek. Klik Continue untuk ke Add Contacts.

3. Masukkan nombor dengan Single Entry

Pilih Single Entry.

Masukkan nombor telefon dengan kod negara.

Contoh: +60123024855

Ruang dan simbol dibuang secara automatik. Anda boleh tambah parameter pilihan seperti name.

Klik Save Contact.

4. Semak list

Buka list baharu.

Pastikan nombor ujian anda ada. Status mungkin Unvalidated, Valid, atau Invalid.

Unvalidated masih boleh digunakan dalam Broadcast. Ia bukan maksud nombor gagal.

Jika anda perlu semak nombor kemudian, guna Validate. Guna Delete Invalid hanya bila anda pasti baris itu patut dibuang.

Pastikan ia berjaya

Tutorial ini berjaya apabila:

• List muncul pada Broadcast Lists.
• Nombor ujian anda ada dalam list.
• Anda belum hantar Broadcast. Halaman ini hanya bina list.

Kalau tak jadi

Anda ada banyak nombor untuk ditampal

Pilih Bulk Paste. Taip satu nombor setiap baris. Guna kod negara, tanpa ruang. Klik Import Contacts.

Import langkau nombor

• Guna kod negara.
• Cuba Single Entry jika tampal gagal.

Anda mahu kumpulan WhatsApp

Buka Lihat kumpulan WhatsApp. Jangan cipta Broadcast List untuk itu.

Anda mahu hantar kempen sekarang

Buka Broadcast, cipta kempen, dan pilih list ini sebagai audience.

Seterusnya

Anda ada senarai penerima. Seterusnya, cari orang yang sudah ada label WhatsApp.

Cari orang mengikut Label →

In this tutorial, you will open Labels and see who has one WhatsApp label.

Time needed: 8 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• The WhatsApp account already has labels, such as from Live Chat or WhatsApp.

Labels are WhatsApp tags. They are not Broadcast Lists.

1. Open Labels

On the left menu, open Audience Hub.

Click Labels.

Screenshot exampleLabelsClean UI. No real names, emails, or chats.

2. Pick the account and label

Select the WhatsApp account.

Under Filter by Label, choose one label.

3. Review the people

The table shows people on that label.

You can use Search label contacts… to find a name or phone.

You can filter by created date, then Export if you need a file.

Screenshot examplePeople on a labelClean UI. No real names, emails, or chats.

Make sure it worked

This tutorial worked when:

• You selected an account and a label.
• The table shows the people on that label, or it shows that the label has no one yet.
• You did not mix this list with a Broadcast List.

If it didn’t work

No labels appear

• Confirm the account is Online.
• Apply a label in Live Chat or WhatsApp first, then open Labels again.

The table is empty

That label has no people yet. Pick another label, or apply this label to a chat in Live Chat.

You wanted a campaign list

Use Create a Broadcast List. Labels tag chats. Broadcast Lists hold campaign numbers.

Next

You can see who has a label. Next, open a real WhatsApp group and its members.

View a WhatsApp Group →