Wabot Docs

Category: Live Chat

Reply in Live Chat, then set a Default Reply.

  • Archive perbualan

    Dalam tutorial ini, anda akan archive satu perbualan yang sudah siap.

    Masa diperlukan: 5 minit

    Sebelum mula

    Pastikan:

    • Isu pelanggan sudah siap, atau ini thread ujian.
    • Anda boleh nampak perbualan dalam All atau Unread.

    Balasan pelanggan baharu boleh bawa thread kembali ke kerja aktif.

    1. Cari perbualan

    Pada menu kiri, klik Live Chat.

    Klik All atau Unread.

    2. Buka menu perbualan

    Pada perbualan itu dalam senarai, buka menu.

    Klik Archive.

    3. Semak Archived

    Di bahagian atas senarai, klik Archived.

    Cari thread yang sama.

    Pastikan ia berjaya

    Thread tiada dalam Unread.

    Ia ada dalam Archived.

    Kalau tak jadi

    Saya tak nampak Archive

    Buka menu pada perbualan dalam senarai, bukan hanya header chat.

    Saya archive thread yang salah

    Buka Archived, buka menu perbualan itu, klik Unarchive.

    Seterusnya

    Jika chat Official terkunci, teruskan dengan Balas selepas tetingkap 24 jam tamat.

  • Kecualikan nombor staf

    Dalam tutorial ini, anda akan menghentikan Default Reply daripada dihantar kepada staf atau telefon tambahan anda.

    Masa diperlukan: 8 minit

    Sebelum mula

    Pastikan:

    • Default Reply akaun berstatus Enabled.
    • Anda tahu nombor WhatsApp staf yang mahu dilangkau.

    1. Buka Configure

    Pada menu sebelah kiri, klik Autoresponder.

    Pada kad akaun, klik Configure.

    2. Tambah nombor dikecualikan

    Cari Excluded Phone Numbers.

    Masukkan setiap nombor dengan kod negara, tanpa +, dan tanpa ruang. Pisahkan nombor dengan koma.

    Betul: 60123456789, 60198765432

    Salah: +60 12-345 6789

    Klik Save.

    3. Uji dari telefon yang dikecualikan

    Dari satu nombor yang dikecualikan, hantar WhatsApp ke akaun yang disambungkan.

    Chat itu tidak patut dapat Default Reply.

    Dari nombor yang tiada dalam senarai, hantar ujian lain. Chat itu patut masih dapat balasan.

    Pastikan ia berjaya

    Tutorial ini berjaya apabila:

    • Nombor dikecualikan masih ada dalam medan selepas Save.
    • Telefon yang dikecualikan tidak terima Default Reply.
    • Nombor pelanggan biasa masih terima.

    Kalau tak jadi

    Telefon dikecualikan masih dapat balasan

    • Semak format: kod negara, tanpa +, tanpa ruang.
    • Pisahkan nombor dengan koma sahaja.
    • Save semula, kemudian hantar ujian baharu.

    Betul: 60123456789

    Salah: 012-345 6789

    Anda kecualikan pelanggan tersilap

    Buang nombor itu dari Excluded Phone Numbers dan Save.

    Seterusnya

    Nombor staf dilangkau. Seterusnya, hentikan orang yang sama dapat salam pada setiap mesej.

    Jeda dan hantar semula balasan →

  • Reply after the 24h window expires

    In this tutorial, you will send a Pre-Approved Template when the Official 24-hour window is closed.

    Time needed: 10 minutes

    Before you start

    Make sure:

    • This conversation uses an Official API account.
    • The header shows Expired, or the composer shows WhatsApp 24h window expired.
    • You already have at least one approved template for this WhatsApp Business account.

    This step is for Official API only. Unofficial API does not lock the composer behind a 24-hour window.

    You cannot type a free reply while the window is expired. A template is the way back in.

    1. Open the expired conversation

    On the left menu, click Live Chat.

    Open a thread whose header shows Expired.

    2. Open Send Template

    In the composer, read WhatsApp 24h window expired.

    Click Send Template.

    3. Pick a Pre-Approved Template

    The Send Pre-Approved Template dialog opens.

    Click the template you want to send.

    If the template has variables, fill every field.

    4. Send the template

    Click Send Template.

    Make sure it worked

    The template message appears in the thread.

    Your test phone receives the approved template on WhatsApp.

    If the customer replies, the header no longer shows Expired.

    If it didn’t work

    I can still type a normal reply

    This account is not Official, or the customer wrote in the last 24 hours. Use Reply to a conversation instead.

    The template list is empty

    Approve a template in Meta first, then open Send Pre-Approved Template again.

    Send Template is blocked

    A variable is empty, or the account balance is not enough. Fill every field, then try again.

    Next

    Send a later follow-up in Schedule a message.

  • Pause and re-trigger the reply

    In this tutorial, you will set how many minutes Wabot waits before sending the Default Reply again to the same chat.

    Time needed: 8 minutes

    Before you start

    Make sure:

    • The account Default Reply is Enabled.
    • You can send two test messages from a second phone.

    1. Open Configure

    On the left menu, click Autoresponder.

    On the account card, click Configure.

    2. Set the pause

    Find Pause & Re-Trigger Only After (minutes).

    Pick a number of minutes. For a shop greeting, 60 or 1440 (one day) is common. 1 means it can send again after one minute.

    Click Save.

    3. Send two test messages

    From the second phone, send a first message. You should get the Default Reply.

    Send a second message straight away.

    You should not get the Default Reply again until the pause minutes have passed.

    Make sure it worked

    This tutorial worked when:

    • The first test message received the Default Reply.
    • The second message inside the pause window did not.
    • After the pause, a new message can receive it again.

    If it didn’t work

    Every message still gets the reply

    • Confirm you clicked Save.
    • Open Configure and check the minutes value is not 0 or 1 if you need a longer gap.
    • Wait the full number of minutes, then test again.

    The first message also got no reply

    The pause is not the problem. Go back to Turn on a Default Reply and confirm Status is Enable.

    Next

    One account is paced correctly. Next, copy the same Default Reply to every WhatsApp account.

    Apply the reply to all accounts →